Rosewood Hotel Group Trang chủ

Essential Duties and Responsibilities - (Key Activities)

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Ensure that standards are maintained at a superior level on a daily basis.
* Maintain complete knowledge of clients’ requirements for in-house groups:

* Nature of Event.
* VIP’s and On Site Contact.
* Rooming List.
* Transportation.
* Amenity and Spa requests.
* Schedule of Events.
* Attend and conduct, when necessary, Pre-Cons.
* Payment/Billing arrangements.

* Contribute to the overall financial success of the Sales & Marketing Department.
* Follow up on special arrangements to ensure compliance with such.
* Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable.
* Book and manage "pop-up" meetings and functions within the Hotel.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Promote positive guest relations at all times. Work with all departments communicating and servicing groups prior to and while groups are in house.
* Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
* Monitor and handle guest complaints and ensure guest satisfaction.
* Meet group meeting planners & catering clients prior to functions, make introduction and ensure that all arrangements 4are agreeable including when necessary running pre-con meetings with clients and hotel.
* Identify client’s requirements in order that all operating departments can be fully informed and all services rendered, as promised.
* Prepare and review all group resumes and group meeting requirements and organize into chronological order.
* Meet group meeting planners prior to function, make introduction and ensure that all arrangements are agreeable.
* Run resume meetings with department heads.
* Run pre-con meetings with clients and hotel in conjunction with Operational team and Sales Managers/Director as required.
* Load notes and traces into PMS for all group guests.
* Weekly update GRC for Monday meeting.
* Assist and support sales managers in preparing for sales trips and daily activities such as proposals, contracts, etc.
* Have complete familiarity with Rosewood, (brand positioning and core values) and its properties.
* Participate in weekly meetings as required.
* Provide a weekly summary of bookings (tentative and definite) as part of the weekly GRC meeting.
* Be able to conduct site tours of the property.
* Dress in a professional manner that complies with the Rosewood dress code.
* Maintain catering and conference services revenue, average check, post-convention reports.
* Work with all departments communicating and servicing groups prior to and while groups are in house including preparing and reviewing group resumes and group meeting requirements in Hotel Resume Meeting.
* Communicate all last minute changes, additions and cancellations of groups to hotel.
* Work with other departments, Sales, Credit and Operations to ensure successful handling of group business and timely collection of bills.
* Perform all administrative duties in a tidy, organized manner and maintain offices in an orderly and guest ready environment at all times.
* Draft and execute sales collateral and client / prospect presentations via Microsoft Word, Excel, and PowerPoint
* Answer all sales and catering telephone inquiries in a pleasant, courteous and professional manner and ensure that all pertinent information is noted accurately and legibly and quickly communicated to the appropriate manager.
* Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of work load and time of day and ensuring guest satisfaction.
* Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.
* Use Opera to search for specific future or past reservations, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests, check rate offerings for specific rate codes, and other Opera functions as they become necessary
* Make room reservations as needed; including print & deliver VIP welcome notes and tracing amenities.
* Maintain complete knowledge of correct maintenance, use of equipment & all safety guidelines. Use equipment only as intended.
* Maintain complete knowledge of:

* Daily scheduled group functions, times, locations, amount of people and specified requirements.
* Location of all hotel function space and names of each room/space.
* All styles of meeting and banquet room set-ups.
* All departmental/hotel policies and procedures.

* Check storage areas for proper supplies necessary to perform all daily tasks and order supplies on regular basis
* Process all purchase orders and special requests.
* Prepare all necessary reports

Others

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills

* Must be able to perform job functions with attention to detail, speed and accuracy prioritization, organization and follow-up
* Be a clear thinker, remaining calm and resolving problems using good judgment
* Follow directions thoroughly
* Understand a guest’s service needs
* Work cohesively with co-workers as part of a team
* Work with minimal supervision
* Maintain confidentiality of guest information and pertinent hotel data.
* Computer skills for MS Word, MS Excel, and PowerPoint and Social Media Applications.

Qualifications

* Bachelor's Degree required, and fresh graduates are welcome.

Experience

* Preferred 0-1 years’ operational or administrative experience for a luxury or ultra-luxury hotel/resort.
* Prefer work experience be in the Sales, Marketing, Catering or Conference Services area.

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.