Rosewood Hotel Group Trang chủ

Overview

The Director of Rooms for Rosewood Amaala, located along Saudi Arabia’s pristine west coast, is responsible for overseeing all front-of-house operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures the delivery of exceptional guest experiences in line with Rosewood’s ultra-luxury standards and Red Sea Global’s vision for regenerative tourism. The Director will lead a team to create memorable, personalized guest interactions while maintaining operational efficiency, sustainability, and compliance with brand and local standards in a culturally rich and environmentally sensitive destination.

Responsibilities

• Oversee all guest-facing operations to ensure seamless, personalized service that exceeds expectations, aligning with Rosewood’s commitment to refined hospitality.
• Manage and mentor the Front Office, Housekeeping, Concierge, and Guest Services teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Develop and implement standard operating procedures to optimize room operations, ensuring timely check-ins, pristine accommodations, and responsive guest services.
• Support Red Sea Global’s environmental goals, such as zero waste and minimal ecological impact, by implementing sustainable practices in housekeeping and guest services.
• Prepare and manage the Rooms Division budget, optimizing resources while maintaining luxury standards and controlling operational costs.
• Conduct regular inspections of rooms, public areas, and service delivery to ensure compliance with Rosewood’s quality standards and guest satisfaction metrics.
• Design and implement training programs to enhance staff skills in guest interaction, cultural sensitivity, and luxury service delivery, aligning with Saudi Arabia’s Vision 2030 for workforce development.
• Work closely with other departments, such as Engineering and Food & Beverage, to ensure cohesive operations and a unified guest experience.
• Monitor guest feedback through reviews, surveys, and direct interactions, addressing concerns promptly and implementing improvements to enhance satisfaction.
• Ensure all operations comply with local regulations, safety standards, and Rosewood’s brand policies, including adherence to cultural and environmental guidelines.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced certifications in hospitality management are a plus.
• Minimum of 7-10 years of progressive experience in rooms division management, with at least 4 years in a leadership role within a luxury hotel or resort.
• Proven ability to lead diverse teams, with strong interpersonal and communication skills to motivate staff and collaborate with stakeholders.
• Deep understanding of luxury hospitality and a passion for delivering personalized, memorable guest experiences.