Rosewood Hotel Group Trang chủ

The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a detail-oriented and service-driven F&B Reservations Agent to join our opening team. In this role, you will be the first point of contact for guests seeking to experience our restaurants and bars, ensuring each interaction reflects the warmth, precision, and personalised service synonymous with Rosewood. As F&B Reservations Agent, you will manage restaurant reservations across our dining venues, supporting both individual guests and large bookings. You will play an essential role in curating the guest journey before arrival, ensuring every reservation is handled with care, accuracy, and attention to detail.

Key Responsibilities

• Manage restaurant reservations across multiple venues using the designated reservation system

• Respond promptly and professionally to guest enquiries via phone, email, and digital platforms

• Maintain accurate reservation records, guest preferences, and special requests

• Coordinate closely with restaurant teams to optimise table allocation and guest flow

• Support VIP bookings, group reservations, and special event enquiries

• Ensure all communications reflect Rosewood brand standards and relationship hospitality

About You

• Previous experience in restaurant reservations, guest services, or hospitality administration

• Strong organisational skills and exceptional attention to detail

• Confident communicator with a warm and professional telephone manner

• Ability to multitask and prioritise effectively in a fast-paced environment

• Experience with reservation platforms such as SevenRooms, OpenTable, or similar systems is advantageous

You lead with care, thrive on excellence, and enjoy creating seamless guest experiences from the very first interaction.

What We Offer

• The opportunity to curate the extraordinary as part of an iconic opening team

• A collaborative and supportive working environment

• Competitive salary and benefits

• Career development within Rosewood Hotel Group

Diversity & Inclusion:
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

Rosewood Hotels and Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the latest plans for the brand’s second London property, set to open in 2025 in the city’s distinguished Mayfair district. Officially named The Chancery Rosewood, the new hotel will realize Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy, which takes the local sensibilities of a destination to inform the property experience provided there, in myriad ways, including expert-led design and décor. Balancing the rich history of the iconic building with contemporary comforts prioritized by today’s luxury traveler, the hotel will showcase architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.