Rosewood Hotel Group Trang chủ

Guest Experience Internship

Job Description

Are you passionate about delivering heartfelt service and creating unforgettable moments for guests? Do you have an eye for detail, a proactive attitude, and a natural sense of empathy?
We are seeking a dedicated and enthusiastic Guest Experience Intern to join our Front of House team at Rosewood Amsterdam.

As a Guest Experience Intern, you will play a vital role in ensuring that every guest interaction reflects Rosewood’s philosophy of A Sense of Place. You will work closely with our Guest Relations and Front Office teams to anticipate guest needs, personalize stays, and deliver exceptional service at every touchpoint.

Job Duties

Duties may include, but are not limited to:

• Assist in preparing personalized guest itineraries and pre-arrival arrangements
• Support the team in welcoming and escorting guests, ensuring a seamless and memorable experience
• Handle guest feedback and follow-up to ensure complete satisfaction
• Coordinate with various departments to anticipate and deliver on guest preferences and special requests
• Maintain accurate guest profiles and stay histories in the property management system
• Assist in managing amenities, welcome letters, and VIP setups
• Contribute ideas to enhance the guest journey and elevate service standards
• Provide general administrative and operational support to the Guest Experience Manager

What We Offer

At Rosewood Amsterdam, we believe our people are the cornerstone of success. As a Guest Experience Intern, you’ll gain deep insights into luxury hospitality and guest engagement while benefiting from:

• A supportive, inclusive, and inspiring work environment
• Flexible working hours to suit your lifestyle
• Comprehensive on-the-job training with exposure to ultra-luxury standards
• Associate meals and professional wardrobe care
• Exclusive benefits tailored to you, from curated growth opportunities to well-being initiatives, we take a personalized approach to ensure every associate feels supported and recognized
• Opportunity to grow within our global luxury hotel brand
• The opportunity to be part of Rosewood Amsterdam, helping shape our guest journey from the very beginning

Apply now to become part of something extraordinary. Together, we make the place.

Rosewood Amsterdam is delighted to welcome our guests, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.