Rosewood Hotel Group Trang chủ

Director of Information Technology: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Information Technology Division, which focuses on providing strategic technology solutions and operational support, this role contributes to the digital transformation and technical excellence of the property. You will report directly to the Hotel Manager, collaborating closely with Finance, Revenue Management, Operations, and all departments to ensure robust, secure, and innovative technology infrastructure that supports business objectives and guest experiences.

YOUR ROLE

As Director of IT with Rosewood Calistoga, you will lead the strategic direction and daily operations of the hotel's technology infrastructure, ensuring optimal performance, security, and innovation. You will play a pivotal role in driving digital transformation initiatives, supporting operational efficiency, and enabling associates and guests with cutting-edge technology solutions. This role is instrumental in aligning IT strategy with business goals while managing systems, cybersecurity, and vendor relationships to support the hotel's vision of delivering exceptional experiences.

HOW YOU'LL MAKE THE PLACE

• Lead IT strategy and execution aligned with hotel business goals and corporate technology roadmap
• Oversee all hotel technology infrastructure including systems, networks, servers, and data management
• Ensure cybersecurity protocols and data protection standards are maintained and regularly audited
• Manage IT budget, capital expenditure, and vendor contracts to optimize cost-effectiveness
• Drive digital transformation initiatives that enhance guest experiences and operational efficiency
• Support property management systems (PMS), revenue management systems, and all operational software
• Provide IT support and technical guidance to all departments and end-users
• Support pre-opening strategy and execution, overseeing all activities within the IT division, in close partnership with peers and the corporate team
• Implement and maintain backup and disaster recovery procedures to ensure business continuity
• Monitor system performance, identify risks, and implement proactive solutions
• Collaborate with corporate IT teams to ensure alignment with group technology standards
• Lead IT team through recruitment, training, and professional development
• Conduct regular technology assessments and recommend upgrades or enhancements
• Ensure compliance with data privacy regulations and industry technology standards
• Participate in technology planning for hotel renovations and new initiatives
• Foster a culture of continuous improvement and innovation in technology solutions
• Maintain effective communication with stakeholders on IT projects and system status
• Model Rosewood's culture, vision, and values in all interactions and leadership practices

COULD THIS BE YOU?

• You hold a bachelor's degree in Computer Science, Information Technology, or possess equivalent experience.
• You have proven experience leading IT operations in hospitality or luxury hotel environments.
• You have strong knowledge of property management systems, booking engines, and hotel technology infrastructure.
• You bring expertise in network management, cybersecurity, and data protection.
• You manage IT budgets and vendor relationships effectively.
• You demonstrate excellent strategic thinking and decision-making capabilities.
• You have previously contributed to the successful pre-opening of a luxury hotel.
• You communicate clearly and build strong relationships with both technical and non-technical stakeholders.
• You have experience with cloud technologies, disaster recovery, and business continuity planning.
• You demonstrate leadership competencies including initiative, strategic thinking, and people management.
• You stay current with emerging technologies and industry trends.
• You maintain a guest-centric mindset and understand the critical role technology plays in enhancing guest experiences.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

The salary range for this position is $115,000 - $135,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.