Rosewood Hotel Group Trang chủ

KEY RESPONSIBILITIES:

Job Summary – 

• Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director’s duties in his/her absence. 

Essential Duties and Responsibilities – (Key Activities)

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments. 

• Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments 

• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.

• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action. 

• Interface with corporate officers in the execution of corporate goals. 

• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status. 

• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives. 

• Establish annual objectives for Executives and Department Heads reporting to him or her. 

• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate. 

• Serve as Manager On Duty. 

• Interact in courteous and professional manner with all guests, associates and community members.

• Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties. 

• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks. 

• Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel. 

• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints. 

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. 

• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. 

• Maintain safety and cleanliness of work area. 

• All other duties as required.

Required Skills – 

• General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates.; ability to maintain associates and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and associates’s  goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and coworkers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings

Qualifications – 

• Four-year college degree or equivalent work experience.

• Licenses & Certifications:    None required.

Experience – 

•    Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations. 

The exquisite, secluded Emerald Bay is an ideal setting for Rosewood Hotels & Resorts to debut its first Asia resort. Rosewood Phuket’s innovative architecture with subtle Thai influences will blend organically and sensitively into the hillside forest landscape while uninterrupted views of the Andaman Sea will be visible from 71 spacious villas and 32 residences. F our restaurants will include a rustic Thai seafood restaurant on the beach, built with recycled teak wood; a casual poolside seafood eatery, a bistro and a terrace bar. They will be complemented by an array of recreational options: Sense spa; four swimming pools; health club with gymnasium; yoga pavilion; sea sports pavilion and tennis court. The Pavilion will be a residential-style space for meetings and functions while a wedding pavilion steps from the beach will host up to 200.