Rosewood Hotel Group Trang chủ

OUR PURPOSE AND CULTURE 

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Rooms Department, the Explorers Club team is dedicated to creating memorable, engaging, and safe experiences for our youngest guests. Reporting directly to the Director of Guest Experience, the team plays a key role in enhancing the overall family guest journey by delivering thoughtful childcare services, enriching activities, and a welcoming environment where children can learn, play, and explore.

YOUR ROLE

As an Explorer Attendant, you will be responsible for overseeing the daily operations of the Explorers Club, ensuring that every child enjoys a safe, engaging, and memorable experience. You will contribute to the overall guest experience by creating meaningful activities, maintaining high standards of safety and cleanliness, and building trust with parents and guardians. Working closely with the Guest Experience and Recreation teams, you will help bring Rosewood’s commitment to exceptional hospitality to life for families visiting our resort.

HOW YOU’LL MAKE THE PLACE  

• Create a safe, engaging, and nurturing environment for all children attending the Explorers Club.
• Welcome families and ensure accurate registration and attendance procedures are followed.
• Organize and facilitate age-appropriate activities, games, and educational experiences for children.
• Accompany and supervise outdoor activities, swimming pool activities, and children's sports programs.
• Maintain the cleanliness, organization, and presentation of the Explorers Club and its equipment.
• Monitor and enforce club policies and safety procedures to ensure the wellbeing of all children.
• Conduct regular inventory checks and coordinate the maintenance or replacement of toys and equipment.
• Provide personalized childcare services, including babysitting and toddler care, when required.

COULD THIS BE YOU? 

• You have a genuine passion for working with children and creating meaningful experiences for families.
• You are energetic, creative, and enjoy leading recreational activities in a dynamic environment.
• You can confidently interact with guests from diverse backgrounds and age groups, including those with special needs.
• You possess strong communication skills in English; additional language skills would be an advantage.
• You are flexible and able to work weekends, public holidays, and varying shifts as required.
• You hold a diploma or degree, preferably in hospitality, education, childcare, or a related field.
• You have experience supporting children's programs, kids clubs, childcare services, or similar guest-facing environments.
• You bring childcare-related certifications, such as babysitting, caregiving, First Aid, or CPR training, which would be highly valued.

OUR COMMITMENT TO YOU 

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.