Rosewood Hotel Group Trang chủ

The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Guest Relations Associate (Nights), you are at the heart of the guest experience. You are often the first impression and the lasting memory, creating meaningful moments that transform a stay into something truly exceptional. This is more than a front office role; it is about Relationship Hospitality: understanding individual needs, anticipating expectations, and delivering personalised service with warmth, confidence, and genuine care. If you are passionate about luxury hospitality, thrive on building connections, and take pride in creating unforgettable experiences, we would love to hear from you.

Key Responsibilities

•    Provide warm, personalised service to guests throughout the night, ensuring every interaction reflects the Rosewood standard of hospitality.

•    Welcome late arrivals, support overnight guest requests, and create a reassuring and professional presence within the hotel during night-time operations.

•    Take ownership of guest concerns and feedback, resolving issues efficiently while maintaining empathy, confidence, and discretion.

•    Complete night audit procedures accurately and on time, ensuring all financial, administrative, and operational records are correct and ready for the day team.

•    Monitor overnight activity across the property, identifying and communicating any operational concerns or guest requirements promptly.

•    Maintain accurate guest profiles and preference information, ensuring seamless communication and handover between night and day teams.

•    Uphold Forbes, LQA, and Rosewood Brand Standards throughout the night shift, ensuring consistency of service at all times.

•    Work collaboratively with overnight colleagues across departments to ensure a safe, efficient, and exceptional guest experience.

About You

•    Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.

•    Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.

•    Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.

•    Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.

•    Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.

•    Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.

What we can offer you

•    12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)

•    Discounts on Food & Beverage 

•    Flexible benefits app and monthly allowance to spend on whatever you like

•    Give days - A paid volunteering day of leave annually 

•    Up to 16 weeks paid parental leave

•    Birthday day off - A paid day of leave for your birthday 

•    Developmental & social calendars 

•    Life insurance 

•    Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

Rosewood Hotels & Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the opening of the brand’s second London property. Officially named The Chancery Rosewood, and situated in the city's distinguished Mayfair district, the new hotel brings Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy to life, drawing on the local sensibilities of the destination to shape the guest experience in myriad ways, including expert-led design and décor. Balancing the rich history of the iconic building with the contemporary comforts prioritised by today’s luxury traveller, the hotel showcases architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.