JOB TITLE:                          RESERVATIONS MANAGER

DEPARTMENT:                  RESERVATIONS

REPORTS TO:                     DIRECTOR OF SALES

OVERVIEW/BASIC FUNCTION:

Maintain occupancy and average rate through control of room inventory.  Act as departmental liaison for sales and front office. Run forecasting report on a daily and weekly basis.

RESPONSIBILITIES:

·        Maintain complete knowledge of and comply with all departmental policies, service procedures and standards

·        Ensure that standards are maintained at a superior level on a daily basis.

·        Supervise Group Reservations Sales Coordinator ensuring all tasks are completed to a high standard of detail and guest care. Ensure coverage of Group Reservations responsibilities during absence of Group Reservations Sales Coordinator. 

·        Forecast room occupancy on a daily and weekly basis.

·        Participate in weekly forecast call and contribute data as appropriate

·        Coordinate and track all advance deposits accurately.

·        Coordinate all group sales by tracking inventories and billing instructions.

·        Develop Month-end reports tracking.

·        Ensure proper training of all front office personnel in the reservations function.

·        Attend all staff and front office meetings and communicate pertinent information to the staff.

·        Maintain the yearly calendar of sold-out dates and special events.

·        All other duties as required.

QUALIFICATIONS:

·        Experience: Minimum two years’ experience as a Reservations Manager for a luxury or ultra-luxury property.

·        Education:   College degree.

·        General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·        Technical Skills:         Advanced math skills; ability to produce complex reports using room data.

·        Language:    Required to speak, read and write English, with fluency in other languages preferred.

·        Physical Requirements:    Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

·        Licenses & Certifications:      None required.

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.