Rosewood Hotel Group Trang chủ

Essential Duties and Responsibilities

Training & Development Support

•    Coordinate, schedule, and track all resort training programs, workshops, certifications, and compliance courses.

•    Facilitate or co-facilitate training sessions, including new-hire orientation and service-culture programs.

•    Monitor attendance, performance milestones, and progression for all participants.

•    Support leadership development initiatives and high-potential associate programs.

•    Act as an advocate for training and development success stories.

Onboarding & Associate Experience

•    Coordinate all aspects of the new-hire onboarding experience, ensuring a luxury-level welcome and immersion into resort culture.

•    Prepare onboarding materials, welcome kits, and orientation schedules.

•    Conduct property tours and ensure new associates have the tools, uniforms, and resources needed for success.

•    Work with department leaders to ensure seamless departmental onboarding through effective administration of Integrated Training Plans (ITPs) and departmental discovery.

Probationary Period Process

•    Track and manage the probationary review process for new associates.

•    Coordinate with department leaders to ensure timely completion of evaluations and follow-up actions.

•    Maintain accurate records and support communication with associates regarding expectations, progress, and next steps.

Recruitment Support

•    Assist in recruitment efforts by contacting potential applicants, coordinating interview schedules, and maintaining communication throughout the hiring process

•    Review resumes and candidate profiles to support initial screening and shortlisting.

•    Collaborate with the Talent & Culture team to ensure a smooth candidate experience and timely follow-up.

Internship & Management Trainee Program Management

•    Oversee the full lifecycle of internship and management trainee programs once participants are onboarded.

•    Coordinate rotations, training schedules, and evaluations.

•    Track performance progress, attendance, developmental milestones, and project assignments.

•    Organize mid-term and final reviews, ensuring feedback is captured and communicated.

LMS & Online Learning Management

•    Track associate course completion, send reminders, and generate LMS-based training reports.

•    Troubleshoot basic technical issues and provide user support to associates and department leaders.

•    Monitor engagement and recommend enhancements to improve the online learning experience.

Performance & Talent Management

•    Maintain accurate and confidential training and performance records.

•    Support the administration of performance reviews, goal-setting processes, and talent-development plans.

•    Assist in tracking associate progression, promotions, and internal mobility initiatives.

Quality & Guest Experience Support

•    Assist in coordinating quality assurance and guest experience initiatives across departments.

•    Support the documentation, tracking, and reporting of audit results, including GoAudits and other internal/external quality assessments.

•    Help compile data and insights from guest feedback platforms such as TrustYou to support continuous improvement efforts.

•    Promote a culture of service excellence by contributing to trending reports and recognition of quality performance.

Communication & Coordination

•    Communicate training schedules, reminders, and updates across all resort departments.

•    Work closely with Talent & Culture, Operations, and department trainers to ensure alignment with resort standards.

•    Prepare reports on training metrics, completion rates, feedback, and program effectiveness.

Guest-Centric Culture Reinforcement

•    Promote the resort’s luxury service culture through training initiatives and associate engagement activities.

•    Assist in the coordination of associate events, recognition programs, and culture-building activities.

•    Encourage a positive, inclusive, and high-performance work environment.

Employee Resource Group (ERG) Support

•    Assist in coordinating Employee Resource Group initiatives, meetings, and events.

•    Serve as a liaison between ERG leaders and Talent & Culture to ensure alignment with resort culture and inclusion goals.

•    Support communication, logistics, and participation efforts to strengthen associate engagement.

Associate Engagement & Survey Support

•    Assist in coordinating Sense of Engagement Pulse survey activities and timelines.

•    Support the review and interpretation of survey results once published.

•    Track progress and assist in implementing action items to strengthen associate engagement and workplace culture.

•    Help communicate updates and achievements to ensure transparency and continued momentum.

Associate Recognition Programs

•    Support the planning and execution of associate recognition programs, celebrations, rallies and award ceremonies.

•    Assist in collecting nominations, preparing materials, and coordinating monthly, quarterly, and annual recognition activities.

•    Help promote a culture of appreciation by highlighting outstanding performance and service excellence.

Qualifications 

Education & Experience

•    Diploma in Hospitality, Human Resources, Business, Education, or a related field. 

•    2–3 years of experience in learning and development, HR, or training (preferred). 

•    Experience with training facilitation or adult learning principles is a plus. 

•    2–3 years experience in hotel or resort setting is preferred

•    Previous experience with Forbes, LQA, luxury standards preferred

Skills & Competencies

•    Strong organizational and project management skills. 

•    Excellent communication, presentation, and interpersonal abilities. 

•    Proactive, collaborative, and able to manage multiple priorities. 

Computer competency

•    Microsoft Office Suite

•    Word (documents, formatting) 

•    Excel (formulas, spreadsheets, data tables) 

•    PowerPoint (presentations) 

•    Outlook (emails, calendars)

•    Canva

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.