Rosewood Hotel Group 主页

Here’s the updated job description with the title changed to Bellman / Bellwoman:

A Day in the Life

As a Bellman / Bellwoman at Rosewood Amsterdam, your day begins at the hotel’s main entrance, where you greet every guest and visitor with warmth and professionalism. You’ll assist with luggage, guide guests to their rooms, and introduce them to the hotel’s world-class services and amenities. Whether it’s coordinating transportation, sharing insights about local attractions, or responding to special requests, you are the first and lasting impression of Rosewood hospitality. Your role is essential in ensuring every guest’s arrival, stay, and departure is seamless and memorable.

Job Summary

The Bellman / Bellwoman is stationed at the hotel’s main entrance and serves as the first point of contact for guests and visitors. This role is responsible for greeting guests, managing their luggage, and providing exceptional service throughout their stay. Acting as a key player in the Front Office team, the Bellman / Bellwoman ensures that every guest feels valued and cared for while maintaining Rosewood’s standards of luxury and service.

Key Responsibilities

Guest Experience:

• Personally meet and greet arriving guests, open car doors, and assist with securing luggage and personal items prior to check-in.
• Escort guests to their rooms, providing an overview of the hotel’s services and facilities.
• Anticipate guests’ needs, respond promptly, and ensure a personalized experience from arrival to departure.
• Assist guests with transportation arrangements and provide recommendations for local attractions and activities.

Operational Excellence:

• Handle guests’ luggage with care, ensuring timely delivery to and from guest rooms.
• Act as a Doorman / Doorwoman when required, managing the entrance area and providing a welcoming atmosphere.
• Monitor and maintain cleanliness, organization, and sanitation of assigned work areas.
• Assist the Front Desk as needed to ensure seamless service during peak times.

Standards and Compliance:

• Comply with quality assurance expectations and standards, including Forbes and LQA.
• Ensure superior standards of service are maintained daily in line with Rosewood’s commitment to excellence.

Collaboration and Communication:

• Maintain clear communication with the Bell-Door Supervisor and other team members.
• Log and relay guest requests or issues promptly to the relevant departments.
• Provide accurate information about hotel services and features to respond to guest inquiries.

Skills & Qualifications

Experience:

• Previous experience in a luxury hotel environment is an advantage.

Skills:

• High level of integrity and professionalism.
• Excellent interpersonal skills and a proactive, “can-do” attitude.
• Strong attention to detail, with the ability to perform tasks efficiently and accurately.
• Flexibility to work shifts, including early mornings, evenings, weekends, and holidays.
• A valid driving license (Type B) is essential.

Languages:

• Excellent spoken and written English is required.
• Knowledge of Dutch is considered an asset.

Why Rosewood Amsterdam?

As a Bellman / Bellwoman, you will be a key part of our mission to deliver the highest standards of hospitality, ensuring every guest feels welcomed and valued from the moment they arrive. At Rosewood Amsterdam, you will have the opportunity to grow your skills in a supportive and luxurious environment, becoming an essential part of the guest experience in one of Amsterdam’s most anticipated destinations.

Social Impact

At Rosewood Amsterdam, we are dedicated to making a positive impact within our hotel and the wider community. Through our "Rosewood Impacts" program, we support sustainability initiatives, community well-being, and social responsibility. Joining our team means being part of a family that values collaboration, respect, and giving back.

Legal Requirements

Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to sponsor a visa for this position.