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Bellman - Golf Villas - Rosewood Bermuda

一般信息

国家/地区
百慕大
省/市
百慕大
位置
百慕大瑰丽酒店
部门
客房 - 前台
职位类型
全职正式员工

职位描述

The Bellman's duties include but are not limited to the following: 

• Greet and escort arriving owner to their Residence Club Villa.
• Attend to arriving and departing Owners.
• Assist with transporting luggage to Owner villas.
• Organizes and stores luggage for early arrivals and late departures in designated storage area.
• Assist and support with any functions or special events.
• Provide Residence Club and Tucker’s Point Club information regarding any functions or special events.
• Maintain a presence at the Bellstand whenever possible.
• Assist the Owner’s with any special needs and/or requests.
• Ensure proper and expedient resolution of all Owner requests, through individual efforts.
• Provide a brief orientation of the property and the villa for Owner’s and their Guests.
• Handle Owner Bag Storage items and ensure that they are placed appropriately in Owner’s Villa prior to arrival.
• Ensure that any packages and requested daily newspapers are delivered in a timely manner
• Maintain clean appearance of the front lobby area, elevator and Bell Stand, which includes emptying trash receptacles.
• Willing to drive the owners or guests to property destination if needed.
• Ensures that all duties are completed within the necessary time frame and according to established standards.
• Coordinates with the Concierge to ensure that any Owner special needs or requests are communicated and acted upon.
• Communicates with the Housekeeping department and the concierge to ensure a smooth operation.
• Assists with the Housekeeping function when necessary and will at times perform the duties of the Houseman and Pool Attendant.
• Reports and/or prepares maintenance work orders as required and follows up to ensure completion of work orders.
• Works as a member of the Residence Club team to ensure that each associate is respected
• Understands and promotes the roles of the other department within the Residence Club as well as within the entire Tucker’s Point Club organization.
• Coordinates with the colleagues to ensure that any Owner special needs or requests are communicated and acted upon.
• Supports and demonstrates commitment to operational philosophy of Owners and Guests first.
• Understands and exhibits professional telephone skills at all times. Works daily to continually improve all skills.
• Ensures continual efforts to attain and maintain 100% Owner satisfaction.
• Delivering and collecting luggage upon arrival and departure
• Delivery of items to guestrooms
• Assist with management of storing guest luggage
• Provide shuttle service to guests around the resort
• Provide directions and general assistance as required.
• All other duties as assigned or may be subsequently revised into the above description.

关于我们

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.