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Concierge Supervisor

一般信息

国家/地区
柬埔寨
省/市
金边
位置
金边瑰丽酒店
部门
客房 - 前台
职位类型
全职正式员工

职位描述

KEY RESPONSIBILITIES
1. Administrative Responsibilities
· Assist to prepare and update the Front Office Departmental Operations Manual.
· Conduct regular departmental briefing and meetings.
2. Customer Service
· Handle guest and employee enquiries in a courteous and efficient manner, report complaints or problems to the Front Office Manager. Give feedback and prompt follow up.
· Ensure all associates provide a courteous and professional service at all times.
· Provide the appropriate level of professional, courteous and carry service to other employees (internal customers) and other visitors to the division.
· Maintain positive guest and colleague interactions with good working relationships.
· Assist in the welcoming and escorting of all VIP’s.
3. Operations
· Be responsible for handling all guest requests within the hotel and for external communications.
· Confidently operate the Concierge software and associated computer equipment in accordance with departmental procedures.
· Handle all incoming packages/guest item and deliver promptly.
· Have in-depth knowledge of the city, its attractions, restaurants, museums, tours, current events etc. Keep updating recommendation list
· Handle all transportation requests in a professional manner. Manage and ensure transportation report is updated properly and transportation bill is posted to PMS before guest checks out
· Perform spots checks on all vehicles and comply brand standard.
· Manage and ensure smooth and efficient operation of the department.
· Study, evaluate and suggest improvements for operation procedures when necessary.
· Assign responsibilities to associates.
· Act proficiently in all aspects of emergency procedures. Remain calm, alert, and efficient in the event of a major incidents or problems at the hotel and maintain professional discretion.
· Check work performance of employees and their grooming standards.
· Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

CRITICAL SKILLS & QUALIFICATIONS
Required Skills –
· General Skills
- Excellent interpersonal and communication skills
- Solid leadership and training skills
- Strong problem-solving; analytical and negotiation skills
· Technical Skills
- Good knowledge of Opera PMS as well as Microsoft word/Excel/Power point
· Language Skills
- Good communication skill in English verbal, listening and writing
· Physical Requirements
- Must be able to work in different shifts when required.
Qualifications –
Hotel Management or Business Degree Preferred
Experience –
1 year -2 years of experience in concierge operations

关于我们

Rosewood Phnom Penh presents an ultra-luxury hospitality experience in the Cambodian capital. The hotel is located on the top 14 floors of Vattanac Capital Tower at the central business district with unobstructed view of the city and the fabled Mekong River from its position within the tallest building in Phnom Penh. The hotel features 175 rooms and suites; five restaurants and lounges including SORA, a sky bar on a cantilevered terrace; Sense, A Rosewood Spa, a 24-hour fitness center, indoor pool, meeting facilities which include The Pavilion residential-style meeting and function space. Designed as a high-end curated mansion, Rosewood Phnom Penh exemplifies the brand’s A Sense of Place® philosophy, blending modernity and tradition, carefully honoring and presenting Cambodian culture in a contemporary, subtle and tasteful manner.