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Retail Executive, Global

一般信息

国家/地区
中国香港特别行政区
省/市
中国香港特别行政区
位置
瑰丽酒店集团，香港
部门
运营
职位类型
全职正式员工

职位描述

Impact of this role 

  

To work with Senior Retail Manager to implement the strategic merchandise plan for specific area of accountability in line with the brand vision and meet sales targets and business objectives. To help build Rosewood’s luxury lifestyle positioning through supporting an omni-channel approach to optimize sales and ensuring brand integrity expressing the culture and values of the brand consistently for online and offline business units. Contribute to perform the day-to-day Gift Card business, including managing the platform, suppliers, stock management, queries and requests from our Gift card platform provider’s customer service and internal partners. To build reporting & and sales operations for retail department and stakeholders. 

 

Key Responsibilities  

 

Gift Card Program

  • Support growth of on and offline global gift card sales targets for brand and properties  
  • Track gift card performances across channels and update monthly reporting to be shared with key stakeholders 
  • Coordinate gift card and collateral production, monthly warehouse inventories and reorders with nominated suppliers and vendors 
  • Oversee all brand marketing and operations of the gift card program; coordinate set-up of seasonal promotions, toolkits, LTD and post-mortem reporting  
  • Work with properties to drive on and offline KPIs including implementing local and global experiences to maximize sales through new marketing channels  
  • Support commercial with tools to drive new business through B2B  
  • Regularly update gift card best practices, training, onboarding and refreshers to properties and relevant new joiners 
  • Support with onboarding of sales & marketing and finance teams for new openings 
  • Support with ad hoc customer service enquiries  
  • Work with gift card suppliers on monthly invoices and account management 

Ecommerce (Digital platform for the sale of Gift Cards, Experiences and Merchandise Sales) 

  • Liaise with platform provider to onboard new properties 
  • Track ecommerce performances across channels and update monthly reporting to be shared with key stakeholders 
  • Manage ecommerce content for brand.com including photography, copy for new uploads 
  • Track monthly invoices and remittances to and from platform provider and all third-party suppliers and vendors  
  • Oversee warehouse inventory and monthly statements for shipping and fulfilment with supplier 
  • Update merchandising guidelines and coordinate with retail and property leads to manage storefronts aligned to brand standards 
  • To work together with Mar/Comms, Digital and CRM teams on product launches and seasonal pushes including EDMs and social content to maximize performance and achieve set KPIs
  • Develop monthly and quarterly reports to track global ecommerce performance

Retail Sales 

  • Monitor budget tracker, stock levels and sell-through in order to maintain seasonal targets and deliveries of merchandise 
  • Support with the development of merchandising guidelines and tools to support brand and properties in maximizing retail opportunities aligned with the Rosewood brand vision and customer profile 
  • Liaise with internal teams and external partners to create optimal and organized processes to track and maximize sales and profit  
  • Develop monthly and quarterly reports to track global retail performance   

Gifting Program

  • To execute the brand strategy for Rosewood in-house product development and work collaboratively with nominated vendor to build and elevate the gifting portal offering 
  • Manage portal inventory and uploads including photography and copy updates  
  • Track product development progress from sampling through to production approval ensuring milestones are met and the product creation process is standardized across categories 
  • Oversee property orders and deliveries to ensure timely deliveries and track quarterly remittances from vendor 

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. 

 

Critical Skills & Qualification

  • Minimum of 2-4 years of experience within luxury, ecommerce, hospitality, retail, marketing, project management or related field. Experience working in digital marketing, retail and product environment is a plus 
  • Highly developed collaboration skills with an open mind and ability to work across different departments 
  • Delivery mentality coupled with the ability to solve urgent problems in practical and pragmatic ways 
  • Ability to manage and analyse data, build stories based on data insights, draw conclusions, and make data-driven decisions 
  • Creative problem solving, organization skills and high attention to detail. 
  • Strong team player, independent and creative problem solving, organization skills and high attention to detail 
  • Has a global perspective and has a deep passion and interest in travel, lifestyle and culture 
  • Able to provide analysis based on data and deliver improvements. Microsoft excel proficiency and PowerPoint is required. 
  • Fluent in English, other languages preferred. 


关于我们

Rosewood Hotel Group aspires to be a global powerhouse in luxury, travel and lifestyle. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts®, New World Hotels & Resorts®, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 54 hotels in 23 countries with nearly 32 new properties currently under development. The group’s expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a bespoke and personal approach to hospitality.