Rosewood Hotel Group 主页

ABOUT OUR DEPARTMENT / TEAM

We create lasting experiences for our guests through extraordinary and personalized service, tailored to their needs.

THE IMPACT OF THIS POSITION

Create unforgettable experiences for our guests by collaborating with all hotel departments.

RESPONSIBILITIES

• Prepare the daily in-house guest list based on reports from butlers, emails, and profiles, highlighting visit number, travel purpose, agency, upgrades, and names of children or pets.
• Greet and bid farewell to our guests in the lobby, recognizing their reason for visiting and ensuring their stay was pleasant.
• Interact daily with all guests to understand their experience at the resort and assist them with any requests, questions, or concerns.
• Assign a Host to future arrivals based on their profile.
• Send personalized farewell letters to departing guests, considering their reason for visiting and preferred language.
• Prepare the daily amenities report, including arrivals and in-house guests, based on celebrations, allergies, and/or dietary restrictions.
• Receive and resolve guest complaints.
• Stay informed about all events happening at the resort.
• Be aware of our guests' special celebrations.
• Conduct site inspections when required.
• This job description is intended to accurately reflect the duties involved in this position; however, the company reserves the right to add, remove, or modify duties based on business needs.

SKILLS AND KNOWLEDGE

• University degree
• Three years of experience in luxury hotels
• Computer skills
• 90% proficiency in spoken and written English
• Knowledge of LQA, AAA, Forbes, and FHR standards