Rosewood Hotel Group 主页

ESSENTIAL DUTIES AND RESPONSIBILITIES

Corporate IT Partnership & Strategy Execution

• Collaborates with corporate IT teams to maintain brand standards and implement enterprise-wide technology initiatives while adapting to property-specific needs.
• Maintains transparent, ongoing communication with corporate IT leadership regarding implementation progress, challenges, and business impact.

Strategic Leadership & Technology Implementation

• Develops comprehensive property-level technology implementation plans that translate corporate IT strategies into operational reality, sequencing initiatives effectively and managing interdependencies.
• Partners with property leadership (Operations, Finance, Engineering) to ensure technology effectively supports all business functions and aligns with business objectives.

Organizational Alignment & Stakeholder Engagement

• Persuades property leadership, department heads, and teams to embrace corporate technology strategies by articulating clear business cases and competitive advantages.
• Builds organizational consensus around technology priorities and secures resources and commitment for complex implementations.

Cloud Infrastructure & Digital Transformation

• Leads property technology initiatives within a predominantly cloud-based ecosystem, managing and optimizing major cloud platforms for efficiency and cost-effectiveness.
• Implements automation initiatives to modernize hotel operations and enhance guest experiences.

Cybersecurity & Compliance Leadership

• Ensures compliance with global cybersecurity policies and maintains up-to-date security protocols across all systems.
• Implements and manages comprehensive security measures including antivirus, web filtering, patch management, and access controls.

Guest Experience & Operational Excellence

• Ensures technology systems enhance guest experiences and support superior service delivery.
• Oversees property management systems (PMS) and guest-facing technologies, implementing data analytics solutions for guest personalization and operational efficiency.

Project Management & Vendor Relations

• Leads complex technology projects from planning through implementation and evaluation, ensuring projects are delivered on time, within budget, and meet quality standards.
• Manages vendor relationships and contract negotiations while maintaining transparent communication regarding project progress and outcomes.

REQUIREMENTS

• Bachelor’s degree in information technology, Computer Science, or related field
• Minimum 5 years of IT leadership experience, preferably within the luxury hospitality industry
• Proven track record of managing complex technology environments and leading digital transformation initiatives
• Expert-level knowledge of major cloud platforms (AWS, Azure, GCP)
• Strong understanding of cloud security and automation
• Outstanding communication and interpersonal skills with ability to interface with all organizational levels
• Proven ability to translate technical concepts for non-technical stakeholders
• Deep understanding of hospitality industry technology needs and guest experience requirements
• Knowledge of hotel operations, revenue management, and guest service delivery

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.