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F&B Guest Experience & Reservations Manager

一般信息

国家/地区
中国香港特别行政区
省/市
中国香港特别行政区
位置
香港瑰丽酒店
部门
餐饮 - 服务
职位类型
全职正式员工

职位描述

Essential Duties and Responsibilities
  • Collaborate with outlet Managers to manage a diverse F&B client portfolio.
  • Suggest and develop a targeted approach for each client, ensuring the maintenance of strong relationships and fostering elevated brand engagement.
  • Develop daily and weekly outreach communication strategies tailored to total outlets portfolios of clients. You will update and educate key stakeholders on our most valuable individuals.
  • Monitor and assist the development of high potential clients.
  • Analyze, manage, and review client reports for the total property top client portfolio, consistently assessing performance against established objectives.
  • Work closely with the F&B Director to develop operational and tactical business action plans for implementation.
  • Collaborate with the F&B Director to formulate acquisition strategies, aiming for 20% of time spent on new business.
  • Develop key strategies and test and learn to improve first time diners’ repeat rates.
  • Engaging with guests in outlets and events, building relationships and recognising the guests.
  • Attend events at the property to acquire and build the network of high potential guests.
  • Explore brand collaborations and establish partnerships that will identify new business opportunities for expanding your client portfolio.
  • Identify new and untapped networking opportunities in targeted markets within your region by attending industry events and building connections with potential partners and future clients.

Requirements
  • Degree or Higher Diploma in Hospitality or Tourism management is an advantage
  • Minimum 5 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity
  • Proficiency in English, Putonghua and Cantonese is essential
  • Proven managerial abilities in people management, strategic planning and decision making
  • High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills

关于我们

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.