Butler Associate バトラーアソシエート - 冲绳岛日本 - 427973 - Rosewood Hotel Group

一般信息

国家/地区

日本

省/市

冲绳岛

位置

宫古岛瑰丽酒店

部门

客房 - 前台

职位类型

全职正式员工

职位描述

We are currently looking for a Butler Associate to join our team at Rosewood Miyakojima. Our Butler Associate is entrusted to cater for all aspects of our guests’ care during their stay, assisting in all areas of the hotel. Our Butler Associate provides the highest professional standards in Butler Service to our guests and thus exceeding our guest's expectations.

Key Responsibilities

· Ensure that all company brand standards are followed at all times.

· Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Contribute to the collective commitment of a unique guest experience - to create a sense of place.

· Support new members of the Rooms team.

· Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.

· Report to work on time, ensuring appearance and presentation meet the required standards.

· Provide our Rosewood SAGs, suite guests and guests with ultra-luxury customer service striving to go the extra mile at all times by being intuitive, refined and engaging.

· Offer an effortless arrival and departure experience.

· Proactively assist our guests during their stay and fulfill their wishes.

· Provide guests with all necessary information on hotel services.

· Make our guests feel welcome whilst they spend their time with us.

· Coordinate and provide access to hotel facilities for our guests.

· Be the first point of contact for guest complaints, taking immediate action.

· Establish excellent relationships with our guests.

· Actively propose ideas and participate in advancing the Butler Service.

· Keep close liaison and cooperation with associates to encourage teamwork.

· Conduct background search of our guests prior to arrival to ensure guest’s recognition

· Foster long-term relationship with SAGs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness

· Input and maintain the accuracy of the Database of Rosewood SAGs, with the aids of Opera and Seven Rooms.

· Review all the upcoming arrivals and in-house SAGs to compile the next day SAGs report.

· Be responsible for advising relevant management of all upcoming SAGs, so that special requirements and action may need to be addressed and taken accordingly.

· Study and analyze the information regarding each guest on arrival report to ensure that standards are maintained at a superior level on a daily basis and that all Special Attention guests arriving to the hotel are recognized and well look after and to help all operational departments to meet guest’s request meaningfully, consistently, effectively and cost efficiently.

· Participate in the preparation of the Amenity program and the preparation of the stay of any Special Attention and Special Occasion Guest.

· Be responsible for ensuring that clear and constant communication lines are kept within the team and other departments.

· Be the main contact point between In-Room Dining, Housekeeping, Front Office and Guest Services for any arrangements necessary for the guest.

· Prepare personalized hand-written welcome cards for in-house and upcoming SAGs and other guests being engaged.

· Assist in inspecting SAG rooms.

· Be the airport greeter and lobby ambassador as the primary point of contact for SAGs, assist with enquiries and reservations, liaise with different departments

· Meet and escorts SAGs to their rooms and welcome as many guests as possible upon check-in and ensure that executive committee members called where necessary.

· Bid farewell to all SAGs and ensure that executive committee members called where necessary.

· Ensure that the reception area is never left unattended at any time whilst on duty.

· Ensure all inputs of checked-in rooms in the computer are correct, such as guest’s profile, period of stay, form of payment, and rate applied.

· Have a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, Alice Concierge, Knowcross, Glowing and Vingcard.

· Maintain complete knowledge at all times of:

· All hotel features/services, hours of operation.

· All room types, numbers, layout, decor, appointments and location.

· All room rates, special packages and promotions.

· Daily house count and expected arrivals/departures.

· Room availability status for any given day.

· Scheduled daily group activities / SAG.

· Prepare all the suite and limousine arrivals by pre checking for suites accordingly.

· For guests without a reservation, sell a room type agreed upon.

· Accept and record wake-up call request.

· Handle requests for late check-outs.

· Conduct group check-ins/outs when needed.

· Adhere to all cashiering procedures:

· Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

· Make sure it is counted before and after shift.

· Make change for guests.

· Cash guests' personal checks.

· Post charges.

· Run closing reports.

· Count and secure bank.

· Complete designated cashier reports.

· Balance receipts.

· Drop receipts. Any discrepancies are the float holders’ responsibility.

· Try to upsell guests were appropriate in a very discrete manner.

· Ensure all inputs of checked-in rooms in the computer are correct, such as guest’s profile, period of stay, form of payment, and rate applied.

· Handle any guests’ problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through in the most appropriate and best manner.

· Liaise with Butler Supervisor, Butler Manager, Duty Manager and Assistant Front Office Manager and input glitches, investigations and recoveries.

· Report any defects in the building, plant or equipment according to hotel procedure and follow-up accordingly.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

· Experience: Previous experience as a Butler or Front Office Agent at a luxury/ultra-luxury hotel is preferred.

· The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

· Ability to prioritize and organize work assignments.

· Must be computer literate.

· Must be able to work well under pressure.

· Ability to maintain discretion and confidentiality of all guests and hotel information at all times.

· Having thorough knowledge of the function of property management systems (Opera Cloud) is preferred.

· Licenses & Certifications: Driver’s license is preferred.

关于我们

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.