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Group Sales Manager-Wedding and Social

一般信息

国家/地区
墨西哥
省/市
纳亚里特
位置
曼达里纳瑰丽酒店
部门
销售与营销
职位类型
全职正式员工

职位描述

SCOPE
The Group Sales Manager-Weddings and Social manager is based on property at Rosewood Mandarina and represents Rosewood Mandarina. The position prospects, builds relationships, and creates demand that leads to closing contracts in the Weddings and Social events segment. The manager will ensure that sales activities, top accounts and bookings are strategically focused on maximizing revenue for rooms, catering, spa and other ancillary revenue centers of the resort. The Weddings & Social Group Sales Manager develops the market by building relationships with event planners, guests looking for venues, and vendors, local and international. Additionally, the position drives revenue through prospecting, outside sales calls, solid negotiation skills and effective closing skills, while having a strong attention to detail and collaboration with internal and external teams. The position works with vendors and the resort team to deliver breath-taking and memorable special event celebrations. The position is evaluated by maximizing revenues, exceeding individual and team sales goals, coordinating the sequence of events, following up with guests and vendors and ensuring client satisfaction before, during and after the production of full-scale events.

DUTIES AND RESPONSIBILITIES
• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, industry events/trade shows, site visits and written communication.
• Prepare correspondence to group accounts in timely manner.
• Account management using SFDC (Delphi) + sales/account revenue management software.
• Prospect for new business, creating new leads and awareness of the hotel.
• Travel to strategic trade shows and customer events.
• Maintain expenses within the budgeted guidelines.
• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with counterparts to effectively manage the business opportunity.
• Responds to and manages larger and more complex incoming opportunities for the property.
• Focuses efforts on accounts with significant potential sales revenue.
• Develops effective and strategic sales plans and actions.
• Works with partners to develop creative ideas and proposals for events.
• Maximizes revenue by upselling suites, events and ancillary revenue.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how effectively and professionally sell against them.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Provides excellent customer sales service, reflective of the Rosewood brand, in order to grow share of the account.
• Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross selling. Build relationship with sales counterparts from Global Sales Office and sister hotels to relay leads and requests. Communicate need dates to counterparts and Global Sales Office.
• Participates in site visits.
• Develops and facilitate execution of group contracts using professional legal knowledge and strategic negotiation.
• Coordinate all details of the sales processs with the assistance of Group Sales Coordinator.
Skills and Abilities:
• Ability to travel and work independently
• Capable of planning and executing sales trips (local, domestic, international) including detailed follow through.
• Professional appearance & demeanor.
• Exceptional interpersonal skills, easily able to build rapport and trust with clients, partners and colleagues.
• Working knowledge of reservations and sales & catering systems.
• Pre-opening sales and operations experience.
• Knowledge of Delphi SFCD, Opera, Ideas, and Microsoft Office software.
• Familiar with travel throughout key US markets.
• Prepare reports pertaining to the operation of the group sales market to include, but not limited to the annual and monthly forecast, account production reports, sales activities and meetings.
• Partner closely with all related departments such as revenue management, marketing, group sales, e-commerce, and Operations to help guide overall property strategies and tactics as appropriate.
• Work with Rosewood Global Sales Organization and sister resorts to maximize opportunities for both resorts.

QUALIFICATIONS
• Four-year college degree or equivalent education/experience
• Minimum 4 years sales experience in a related position in luxury hotel sales environment preferably for a Forbes 5 Star destination resort
• Relationships in the corporate incentive event market with planners from the United States is required
• Highly motivated and flexible, possessing the ability to take initiative and succeed under pressure.
• Incisive analytical skills and problem-solving skills as well as the ability to objectively communicate troublesome spots ahead to the hotel’s senior leadership.
• Demonstrated record of driving sales revenues in resort environment through engaging relationships and strategic actions
• Strong understanding of group sales contracts, meaning and implications of legal clauses, contracts and addendums.
• Ability to negotiate, convince, sell, and influence group business decision makers and influencers.
• Ability to manage extensive amounts of information in an organized manner..
• Excellent written skills sufficient to produce sales and marketing communication.
• Strong computer skills (Google Suite, Microsoft Office, LinkedIn, Salesforce, social media).
• Excellent spoken and presentation skills in English. Working knowledge of Spanish desired.
• Ability to remain calm when resolving problems using good judgment.
Travel Requirements:
• Travel throughout the US, and Mexico to promote resorts to travel partners.
• Travel for internal sales and marketing meetings.
• 15% of time expected for travel.
Physical Demands:
• Reaching, bending, pushing, pulling, twisting, lifting, and climbing.
• Frequent need to perform standing and walking activities related to inspecting the property and attending industry events.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Higher weight threshold may apply when traveling with luggage.
• Vision requirements: constant need to view small print.
• Frequent need to see small details and things clearly beyond arm's’ reach.

关于我们

Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2025 as Rosewood’s fifth property in Mexico. Located on the west coast of Mexico just 30 minutes’ drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit. Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 134 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a speciality restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar. The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities. From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.