Rosewood Hotel Group 主页

KEY RESPONSIBILITIES

Job summary –

Responsibilities include but are not limited to: cleaning all public areas including employee restrooms, locker rooms, walkways, restaurant outlets, fitness center and the spa ensuring the resort standards of cleanliness.  Responsible for reporting any maintenance discrepancies.  Receive and store Housekeeping supplies. Deliver and retrieve guest requests in a timely manner.  Assist room attendants in any heavy cleaning and maintain a high standard of cleanliness and service and at times.

Essential Duties and Responsibilities – (Key Activities)

·               Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·               Ensure that standards are maintained at a superior level on a daily basis.

·               Clean administrative offices including Reservations, manager’s offices, and F&B. (Empty trash, dust, sweep, mop, vacuum if necessary)

·               Clean the lobby. (Straighten furniture, empty trash, dust, sweep, mop).

·               Replace supplies in guest restroom, empty trash, wipe down counters, sinks and toilets.

·               Clean the glass mirror and windows to the restaurant outlets and fitness center.

·               Clean housekeeping storerooms as directed

·               Clean Housekeeping and Administrative offices as directed

·               Clean spa areas when assigned.

·               Complete banquet setups

·               Move, push, relocate furniture as directed

·               Deliver all items requested by guests.

·               Transport additional beds when required as well as transport other resort furniture when required i.e. rollaways

·               Transport and set up baby cribs and store.

·               Vacuum rugs and carpet when and where needed such as managers offices and villas.

·               Collect trash and place in appropriate disposable areas when required.

·               Assist room attendants in heavier cleaning work.

·               When required, wax floors, shampoo carpets and upholstery, brush cobwebs from ceilings and clean screens

·               Pick up new supplies at storage room

·               Store room attendant’s cart inside the storage room.

·               Must be able to perform special projects assigned by the AM/PM supervisor.

·               Clean screens, windows, fans, patio, steps, blocks and high dust in guest rooms.

·               Must be able to assist in other duties like help do turndown service, help lobby attendants and office cleaner.

·               Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

·               Maintain assigned Guest hallways, backlandings and service staircases clean and organized at all times. Dust, vacuum, mop, clean baseboards, picture frames, light fixtures, storage areas and linen closets, clean elevator tracks.

·               Remove trash from the assigned floors.

·               Clean outlets when assigned.

·               Sort, distribute and pick up linen from the floors.

·               Remove soiled linen and trash from the service area and take to appropriate locations in the prescribed manner.

·               Take up any tasks assigned by the supervisors as and when needed

·               Must be able to work independently and as a team player

·               Perform General Cleaning

·               Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·               Participate in quality control activities.

·               Interact in courteous and professional manner with all guests, staff and community members.

·               Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

·               Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

·               Maintain clean and safe work area.

·               Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

·               Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.

·               Models the company’s culture, vision, mission and core values at all times.

·               All other duties as required.

Others

·               While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills –

·               Must be able to perform job functions with attention to detail, speed and accuracy

·               Be a clear thinker, remaining calm and resolving problems using good judgement

·               Follow directions thoroughly

·               Understand a guest’s service needs

·               Work cohesively with co-workers as part of a team

·               Work with minimal supervision

·               Maintain confidentiality of guest information and pertinent hotel data

·               Prior heavy exposure to Housekeeping House Person job duties

·               Thorough knowledge of cleaning procedures, chemicals handling, operation of vacuum and other cleaning tools, special equipment operation such as shampoo machine, floor buffing machine etc

·               Ability to be resourceful, creative and maintain flexibility

·               Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces

·               Required to speak, read and write English, with fluency in other languages preferred

·               Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Qualifications –

·               High school diploma or equivalent work experience.

·               Licenses & Certifications: None required

Experience –

·               Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property.

Hourly Range $29.15 - $38.87