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Hotel Manager

一般信息

国家/地区
意大利
省/市
托斯卡纳
位置
托斯卡尼瑰丽酒店
部门
其他
职位类型
全职正式员工

职位描述

Discover your Calling

We are recruiting for a Hotel Manager position to join the Executive Management Team at Rosewood Castiglion del Bosco
As Hotel Manager, you will be responsible, under the guidance of the Managing Director, for the day to day operation of the hotel towards ensuring compliance to company quality, service, product and fire life safety standards, driving revenue opportunities and maximising customer satisfaction levels.

Job Description

- Assists in the development and implementation of the Annual Budget, Business Plan, CAPEX Plan, and Goals Programmes to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability;

- Participates in key hotel meetings such as but not limited to P&L Review Meetings, Forecast Meetings, Credit Meetings and Budget Meetings;

- Participates in conducting weekly inspections, with designated associates, and ensures physical facilities are kept in optimal condition by full implementation of preventive programmes and judicious planning and management of FF&E as directed;

- Oversees the “Guest Feedback” programme, co-ordinates and drives initiatives to improve performance based on feedback obtained

- Oversees the “LQA” and Forbes programs, co-ordinates and drives initiatives to improve performance based on feedback obtained. 

- Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity;
 
- Coordinates functions and activities with Managing Director, Regional, Area and Corporate associates as maybe appropriate;

- In the absence of the Managing Director, assumes responsibilities as appropriate;

- Takes an active involvement in driving productivity initiatives, divisional training needs, and the Performance Appraisal process, in conjunction with Human Resources Department;

- Actively follows up and co-ordinates the Operations Management Review (OMR) process and action plan across the Hotel to ensure compliance to policies, procedures and standards.



Job Requirements


- Minimum 5 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in similar position.

- Knowledge of LQA/Forbes standards as well as Opera PMS system.


- Strong written and spoken Italian and English.

- High level of attention to detail and refined manners with exceptional communication skills.


- Model the company’s culture, vision, mission and core values at all times.

- Identify departmental needs and actively participate on fulfilling any internal training need that arise.

Being part of Rosewood Castiglion del Bosco team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities.

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关于我们

Explore


Rosewood Castiglion del Bosco is located in Montalcino, Tuscany, in the heart of the UNESCO World Heritage Site of Val d’Orcia, and it is infused with breath-taking natural beauty, Italian heritage and lifestyle, and a vibrant culture defined by centuries of history and traditions. The resort offers 42 suites, 11 villas, two restaurants, a cooking school, The Spa and a curated selection of activities and excursions. The 5000-acre estate also embraces an historical Brunello di Montalcino winery and an exclusive private members' golf club.

Rosewood Hotels and Resorts operates a distinctive collection of 30 iconic hotels and resorts in 17 countries around the world. Guided by our A Sense of Place® philosophy, each property offers residential-style luxury, intuitive service, and a distinct character inspired by the culture, history, geography, and community of its locale.


Relationship Hospitality


We believe that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities. We do this by recognizing and valuing each other on a personal level, understanding individuality and respecting differences.  We recognize our guests’ individual needs, engage them with warm and genuine service, delivered with passion and dedication on a day-by-day basis.


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