Housekeeping Floor Supervisor - Shura Island 沙特阿拉伯 - 430443 - Rosewood Hotel Group

一般信息

国家/地区

沙特阿拉伯

省/市

Shura Island

位置

红海瑰丽酒店

部门

客房 - 后勤

职位类型

全职正式员工

职位描述

Overview

We are seeking a highly motivated and detail-oriented Floor Supervisor – Housekeeping to oversee the cleanliness, maintenance, and presentation of guest floors and public areas while ensuring exceptional luxury service standards. The Floor Supervisor is responsible for supervising housekeeping associates, inspecting guest rooms and floor areas, coordinating daily operations, handling guest requests and complaints, and ensuring compliance with LQA, Forbes and Brand standards.

This role requires strong leadership, organizational skills, and operational knowledge to ensure all guestrooms, pantries, service areas, and housekeeping operations are maintained at the highest standards of cleanliness, safety, and guest satisfaction.

Key Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Ensure that standards are maintained at a superior level daily by checking, training, and following the LQA, Forbes and Brand standards.
Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices, and storerooms.
Inventory, issue and control use of linen, amenities, cleaning supplies, and other housekeeping supplies.
Prepare associates schedules and assignments on daily basis.
Ensure guest complaints are resolved in a timely manner and follow up on the glitches personally.
Maintain associate attendance, daily briefings, grooming standards, daily training calendar.
Lost and found drops, entry and monitoring.
Developing, counseling, motivating, and disciplining staff in accordance with hotel policies and procedures.
Maintaining floor checklist and pantry checklist on daily basis
Interact in courteous and professional manner with all guests, staff, and community members.
Complete in charge and empowered for day-to-day glitches and updating the Assistant Director of Housekeeping/Director of Housekeeping, if there is a highlight required.
Respond in courteous, professional, and rapid manner to resolve all guests’ and associates’ difficulties.
Supervise, direct, coordinate, and associates to maintain service standards of hotel.
Maintain cleanliness and safety of work area.
All other duties as required.
Report on all malfunctions on assigned floors to Engineering department. Follow up any reports by taking further action if required.
Ensure all associates’ equipment is well maintained and in proper working order.
Ensure all floors are stocked properly with correct supplies.
Inspect and clean the minibars in accordance with departmental procedures and policies

关于我们

Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.