Rosewood Hotel Group 主页

Discover your Calling with us and take your career to new levels, at Rosewood Matakauri.

At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

About Us: Spectacularly located on the shores of Lake Wakatipu, Rosewood Matakauri offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Rosewood Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.

About the Role:

As the Duty Manager you will play a vital role in creating memorable stays for our guests - from the moment they arrive until their departure. This is a dynamic, hand on role that combines Front of House Administration with on the ground guest support.

Key Responsibilities

·       Guest Experience Management: ensure exceptional guest experiences by overseeing all aspects of guest relations, including check-in/out processes, inquiries, and problem resolution.

·       Staff leadership: supervise and train guest relations staff, fostering a culture of professionalism and top-notch customer service

·       Communication: effectively communicate with guests to understand their needs, preferences, and feedback, ensuring a personalised and memorable stay

·       Problem Solving: address and resolve guest concerns promptly, maintaining a high level of satisfaction and loyalty

·       VIP services: coordinate special arrangements for VIP guests, ensuring their unique requirements are met with the utmost attention to details

·       Collaboration: work closely with other departments, such as housekeeping, front desk and F&B, to seamlessly coordinate guest services and enhance overall lodge operations

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

·       Minimum of 2 years experiences in a customer facing role

· Hospitality experience in more than one front of house department is preferable

·       Possess strong communication skills (verbal and written)

·       Immaculate presentation

·       Excellent communication skills

·       The ability to think on your feet and apply problem solving skills

·       Attention to detail

·       Excellent organisational / administrative skills

·       The ability to work as a team and achieve consistently high standards

·       A natural ability to engage guests and staff alike

·       Bags of enthusiasm and energy to do whatever it takes.

·       Exceptionally groomed with a warm smile.

What we offer:

• This is a full time (Minimum 30 hours per week) position. In the peak season you may be expected to work up to 55 hours per week.

• Delicious staff meals daily

• Access to our associate Perks Programme, with exclusive discounts and deals

• Daily Travel Allowance

• The opportunity to work at one of New Zealand's most iconic luxury lodges