Rosewood Hotel Group 主页

Role

We are currently looking for a Floor Supervisor to join our supervisory team in Holborn Dining Room at Rosewood London. Our Floor Supervisors are entrusted with ensuring the smooth running of the restaurant floor during their shifts, supervising the head waiters, waiters and commis waiters.

Key expectations of this role are

• Ensuring the smooth running of the department by managing the restaurant floor during the allocated shift.
• Coordinating the restaurant floor team to deliver heartfelt services and adhering to the Rosewood standards.
• Having a thorough knowledge of all products offered by the restaurant to be able to maximise sales.
• Managing guest relations, handle guest feedback and turn them into repeat business.

Profile

• The ability to work in a team and build relationships with the others.
• Possessing a thorough understanding  of running the operation within a upscale, fast paced environment.
• Possessing the leadership skills required to manage large teams succesfully.
• Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme 
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.