Rosewood Hotel Group 主页

Essential Responsibilities

• Lead end-to-end planning and execution of all meetings, conferences, banquets, and special events 
• Serve as primary client liaison from handover through on-site delivery 
• Manage, coach, and deploy the Conference Services team 
• Conduct site inspections and represent the hotel’s event experience and brand 
• Oversee banquet and event budgeting, forecasting, and cost controls 
• Coordinate cross-departmental event operations and communication, acting as a liaison for the remote sales & marketing team and onsite operations team. Leading and attending multiple weekly meetings. 
• Support local, social, and community-driven events 
• Ensure service excellence, operational accuracy, and guest satisfaction 

Event Planning & Execution 

• Serve as the main point of contact for assigned group clients from contract turnover through on-site execution and post-event follow-up 
• Plan, coordinate, and execute all logistical components of meetings, conferences, and social events, including room setups, banquet orders, audiovisual needs, and special requests 
• Create and distribute detailed banquet event orders (BEOs) and event resumes, ensuring accuracy and clarity across all departments 
• Attend pre-conference meetings, resume meetings, and on-site events to ensure flawless delivery and real-time problem resolution

Team Leadership & Management 

• Lead, coach, and support the Conference Services team to ensure consistent service standards and operational excellence 
• Assign events and workloads appropriately, ensuring optimal coverage and team efficiency 
• Conduct regular check-ins, performance feedback, and training to support professional development and engagement 
• Foster a collaborative, solutions-oriented culture across conference services and operations teams 
• Act as a liaison between the remote sales & marketing team and onsite operations team. 

Site Inspections & Client Experience 

• Conduct tailored site inspections for prospective group clients, planners, and key stakeholders 
• Partner closely with Sales and Events teams to showcase event spaces, accommodations, and service offerings in alignment with the hotel’s brand positioning 
• Act as a brand ambassador, confidently articulating the hotel’s value proposition, operational capabilities, and event experience 

Banquet & Event Budgeting 

• Develop, manage, and monitor banquet and event budgets in collaboration with Food & Beverage and Finance teams 
• Review event forecasts, revenue projections, and cost controls to ensure financial performance targets are met 
• Identify opportunities for upselling, efficiencies, and revenue optimization while maintaining service excellence 

Local & Community Events 

• Support the planning and execution of local, social, and community-driven events hosted at the hotel 
• Coordinate with internal teams and external partners to deliver events that enhance the hotel’s presence within the local market 
• Assist with operational planning, timelines, and on-site execution of non-group and locally driven events as needed

Cross-Departmental Collaboration 

• Act as a key liaison between Sales, Food & Beverage, Culinary, Front Office, Housekeeping, Engineering, and third-party vendors 
• Ensure clear communication and alignment across departments to deliver a cohesive and elevated event experience 
• Attending regular meetings such as operations meetings, morning briefings. Leading meetings such as BEO / Resume and pre / post conference meetings. 

Experience:

• Minimum 3–5 years of experience as a Conference Services Manager or Event Manager within a full-service or luxury hotel environment, with proven leadership capability, strong expertise in banquet operations and budgeting, and the ability to successfully manage multiple events in a fast-paced setting.

Competencies for Success:

• A guest-focused professional who remains calm under pressure, demonstrates financial awareness and creativity, works flexible hours as required, takes ownership and accountability, and collaborates effectively across departments to deliver service excellence.

General Skills:

• Highly organized and detail-oriented with strong problem-solving, communication, and time-management skills, and the ability to build professional relationships while maintaining luxury hospitality standards.

Technical Skills:

• Proficient in event management and hotel PMS systems, including Opera Cloud, Salesforce, and Delphi FDC, along with strong working knowledge of Microsoft Office applications.

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.