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OVERVIEW/BASIC FUNCTION:

Under the direction of the Coffee Shop Manager, the Coffee Shop Supervisor is responsible for overseeing the daily operations of Bici Coffee, ensuring exceptional product quality and delivering a refined, luxury-level guest experience in alignment with Rosewood Sand Hill standards.

This role supports the management team in leading barista staff, maintaining operational excellence, and fostering a culture of hospitality, professionalism, and attention to detail. The Supervisor will serve as a key link between management and staff, ensuring consistency in both service execution and brand presentation.

Key Responsibilities:

• Deliver exceptional, personalized guest service in accordance with luxury hospitality standards.
• Supervise and support daily operations of the coffee shop, ensuring seamless service flow.
• Lead by example in preparing and serving high-quality coffee, espresso beverages, teas, and light fare with precision and consistency.
• Ensure all offerings meet established standards for quality, presentation, and timeliness.
• Train, mentor, and coach baristas to uphold technical excellence and elevated guest engagement.
• Maintain complete knowledge of all menu items, preparation methods, and ingredients.
• Monitor staff performance and provide ongoing feedback to ensure adherence to service standards.
• Assist in scheduling, staffing levels, and shift coverage in alignment with business demands.
• Oversee opening and closing procedures, including cash handling, reporting, and reconciliation.
• Ensure cleanliness, organization, and maintenance of all equipment and work areas at all times.
• Enforce all health, safety, and sanitation standards in compliance with local regulations and hotel policies.
• Monitor inventory levels, assist with ordering, and ensure proper storage and rotation of products.
• Identify maintenance needs and coordinate repairs promptly.
• Handle guest inquiries and resolve concerns professionally, ensuring complete guest satisfaction.
• Conduct pre-shift briefings to communicate daily priorities, VIP guests, and service expectations.
• Coordinate with hotel departments to ensure seamless integration with overall guest experience.
• Support implementation of seasonal offerings, promotions, and new initiatives.
• Maintain accurate shift logs, reports, and operational documentation.
• Foster a positive, respectful, and team-oriented work environment.
• Perform barista duties during peak periods as needed.
• Uphold all hotel policies, procedures, and service philosophy.
• Perform additional duties as assigned.

CONFIDENTIALITY:

Maintain strict confidentiality of all guests, employee, and hotel information in accordance with company policies.

REQUIRED SKILLS:

General Skills:

• Strong attention to detail, organization, and time management
• Ability to remain composed and professional in a fast-paced luxury environment
• Excellent interpersonal and communication skills
• Guest-focused mindset with a passion for hospitality
• Ability to lead, motivate, and develop a team

Technical Skills:

• Strong knowledge of specialty coffee preparation (espresso, cold brew, etc.)
• Proficiency in operating and maintaining espresso machines and coffee equipment
• Experience with POS systems and cash handling procedures
• Basic understanding of inventory control and cost management
• Ability to train and coach staff effectively
• Ability to prioritize, delegate, and follow through on tasks

Qualifications:

• High school diploma or equivalent required; hospitality education preferred
• California Food Handler Card required
• Coffee certifications (e.g., SCA) preferred

EXPERIENCE:

• Minimum 2–3 years of experience in a coffee shop or café environment
• At least 1 year in a supervisory or leadership role preferred
• Experience in a luxury hotel, high-end café, or hospitality setting strongly preferred

PHYSICAL REQUIREMENTS:

• Ability to stand for extended periods and work in a fast-paced environment
• Ability to lift and carry up to 25 pounds
• Ability to perform repetitive motions (bending, reaching, lifting)
• Comfortable working with hot equipment and in high-activity environments

WORK ENVIRONMENT:

• Luxury hotel coffee shop setting with high guest expectations
• Fast-paced, service-driven atmosphere
• Flexible schedule required, including early mornings, weekends, and holidays

EQUAL EMPLOYMENT OPPORTUNITY:

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind in accordance with applicable laws.

PAY

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.