Rosewood Hotel Group 主页

• Act as the senior operational leader of the Laundry Department, overseeing all daily activities and workflows
• Lead, supervise, coach, and develop Laundry Supervisors, Attendants, Pressers, and Uniform Room associates
• Ensure full compliance with Rosewood brand standards, LQA requirements, and departmental SOPs .
• Foster a culture of professionalism, accountability, teamwork, and service excellence
• Support the Director of Housekeeping as required

• Develop, implement, review, and continuously update departmental Standard Operating Procedures (SOPs) for all laundry and uniform operations
• Oversee all laundry operations including guest laundry, dry cleaning, valet services, uniforms, and hotel linen processing
• Ensure consistent quality control across washing, pressing, finishing, and garment handling processes
•  Monitor linen and uniform par levels to ensure uninterrupted operations for Rooms, F&B, Spa, and Public Areas
• Ensure proper segregation, handling, storage, and distribution of all textiles
• Supervise uniform issuance, alterations, repairs, discards, and replacement cycles Quality Assurance & Brand Compliance
• Ensure daily production quality meets prescribed luxury standards across all departments
• Conduct regular inspections of linen rooms, uniform rooms, machinery areas, and storage spaces
• Maintain readiness for LQA inspections and internal audits at all times
• Identify deficiencies and implement corrective actions promptly
• Ensure attention to detail in all guest-facing and back-of-house textile presentation

• Control and monitor departmental payroll, productivity, and staffing efficiency within budget Prepare and manage duty rosters in line with operational forecasts and business levels

• Maintain accurate monthly inventories of linen, uniforms, and discard items
• Track linen loss, discard records, and consumption reports, reporting discrepancies to the Director of Housekeeping
• Maintain accurate laundry poundage, dry-cleaning, and external vendor records

• Recruit, onboard, train, and continuously develop laundry and uniform room associates
• Ensure proper training on machinery, chemical handling, textile care, and safety procedures
• Conduct regular departmental briefings, performance reviews, and coaching sessions
• Coordinate with HR on disciplinary actions, recognition, leave management, and staffing matters
• Promote a positive, inclusive, and high-performance work environment

• Ensure timely and accurate processing of all guest laundry, dry cleaning, and pressing requests
• Handle guest-related concerns professionally, discreetly, and in coordination with Housekeeping leadership
• Maintain a courteous, helpful, and service-oriented approach at all times
• Ensure personalized handling of VIP and long-stay guest garments

• Ensure all laundry machinery is operated according to specifications and safety standards ? Coordinate preventive maintenance and repairs with Engineering and external service providers
• Monitor chemical usage, storage, and safety compliance at all times
• Maintain professional relationships with linen, uniform, chemical, equipment, and external laundry vendors Health, Safety & OSHAD Compliance
• Ensure full compliance with OSHAD / OSHA regulations and Rosewood OSHMS standards
• Identify, report, and mitigate health and safety risks within laundry operations
• Ensure associates are trained on PPE usage, emergency procedures, and safe working practices
• Enforce emergency procedures in case of fire, equipment failure, or evacuation

• Prepare and submit operational reports, inventories, payroll data, and compliance documentation
• Attend departmental and Rooms Division meetings as required
• Ensure accurate documentation of procedures, audits, and operational records
• Take charge of special projects as assigned by the Director of Housekeeping
• Perform all other duties as required based on operational needs

Accountable

Qualifications:

Experience: Minimum 3–5 years of experience in Laundry Operations, including supervisory or managerial roles in a luxury or ultra-luxury hotel.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remain calm and resolve problems using good judgment; follow directions thoroughly; understand guest’s service needs; work cohesively with co- workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of laundry and dry cleaning equipment and chemical handling; ability to operate all machinery in laundry/wet cleaning areas; ability to follow directions; ability to remain extremely alert while operating machinery; ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry and food & beverage linens into/out of laundry machines; ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

Language: Require to speak, read and write English, with fluency in other languages preferred.