Rosewood Hotel Group 主頁

Role

We are looking for an IT Supervisor to join our team at Rosewood London. In this role, you will ensure that all systems are reliable, secure, and aligned with operational needs, enhancing both internal efficiency and guest experience. You’ll work closely with the Technology Experience Manager while leading frontline IT support and coordinating day-to-day technology activities.

Key expectations of this role are

• Deliver day-to-day IT support including system monitoring, maintenance, and troubleshooting, ensuring incidents are resolved or escalated quickly and system performance is maintained
• Support network, server, and cloud environments, assisting with upgrades, automation, and overall system enhancements while managing IT assets and lifecycle processes
• Maintain and support guest-facing technologies such as Wi-Fi, PMS, and POS systems to ensure a seamless guest and operational experience
• Support cybersecurity practices including patching, endpoint protection, and adherence to data privacy and compliance requirements, alongside business continuity readiness
• Provide guidance to junior team members, act as an escalation point for technical issues, and collaborate with stakeholders across the hotel
• Assist in delivering IT projects, coordinating with vendors, maintaining documentation, and supporting user training and continuous improvement initiatives

Profile

• Experience supporting IT operations in a fast-paced environment (hospitality experience desirable)
• Understanding of networking, infrastructure, and end-user support
• Familiarity with Microsoft 365, Active Directory, and monitoring tools
• Strong troubleshooting and problem-solving skills
• Ability to build and maintain effective relationships with diverse stakeholders while managing expectations and priorities

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme 
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.