Rosewood Hotel Group 主頁

POSITION SUMMARY

Handle service requests from guests, and all departments at the resort. Monitor machinery, energy consumption, and assist with general maintenance projects. Conduct daily inspections of the mechanical plant. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing objects weighing more than 100 pounds. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by manager/supervisor.

CRITICAL TASKS

Health and Safety

• Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Complete appropriate safety training and certifications to perform work tasks.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Ensure uniform, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Exchange information with other employees using electronic devices (e.g., mobile and two-way radios, email).

Assists Management

• Ensure that new employees are trained in job roles, responsibilities, and technical and service aspects of the job.
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down a ladder.
• Assist with moving, lifting, carrying, and placing objects weighing more than 100 pounds.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period or for an entire work shift.
• Move up and down stairs and/or service ramps.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Install, Maintain, and Repair Items

• Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
• Prioritize guest versus non-guest repair requests.
• Respond and attend to guest repair requests.
• Install and maintain appliances, electronics, and equipment.
• Recommend replacement of defective/outdated appliances, electronics, and equipment.

Maintain Building and Property

• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Identify, locate, and operate all shut-off valves for equipment.
• Calibrate all controls, gauges, meters, and other equipment as required.
• Monitor and control property temperature to ensure guest comfort.
• Conduct daily inspections of the property's mechanical plant to ensure optimum operating conditions and prevent unnecessary down time or mechanical interruption of operations.
• Conduct daily public areas and exterior light bulbs inspection and replace bulbs as required.
• Monitor and maintain potable water within acceptable levels.
• Maintain proper maintenance inventory and requisition parts and supplies as needed.
• Participate in the resort preventative maintenance projects.
• Assist with any emergencies like floods from storms or plumbing stop ups, and major power outages.
• Assist with storm or hurricane preparations.

Maintain Records or Logs

• Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
• Record information for unfinished calls into the “log book” prior to shift change.
• Track status of open maintenance issues using computer software (e.g., Knowcross), and log book.
• Read, log, track, and interpret readings from meters, gauges, and other measuring units.

Coordinate with Others

• Coordinate with, monitor, and supervise outside vendors to resolve large-scale engineering problems (e.g., unresolved A/C problems, EMS etc.).
• Provide support to outside vendors such as pest control or kitchen equipment repair contractors.
• Coordinate with other departments using telecommunications devices to respond to requests and resolve maintenance issues.

Plumbing

• Measure, cut, thread, and bend pipe to required angle using equipment such as pipe cutters, pipe-threading machines, and pipe-bending machines.
• Install and maintain pipe assemblies, fittings, valves, appliances (e.g., dishwashers, washing machines, water heaters, drinking fountains, ice machines), and fixtures (e.g., sinks, toilets).
• Collect appropriate data and provide support to assist in the planning for special or very large jobs.
• Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets.
•  Assemble pipe sections, tubing, and fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing and welding equipment.

Laundry

• Assist with routine maintenance and repairs of laundry equipment such as washers, dryers, ironers and valet equipment.

Pool/Spa

• Perform routine pool and spa maintenance such as removing debris and algae, checking water temperature, chlorine, and pH levels, adding chemicals to restore water chemistry, and cleaning filters/baskets.

QUALIFICATION STANDARDS

Education and Related Work Experience

• Technical, Trade, or Vocational School Degree.
• Must hold a locally recognized license in either Plumbing, Electrical HV/LV or HVAC.
• Knowledge in troubleshooting plant equipment and controls is desirable, must have working knowledge of HVAC systems, RO Plant, Wastewater Treatment and BMS / EMS systems.
• At least 5 years of related work experience.
• Previous experience working in hospitality luxury resorts is desirable.
• Must be able to understand blueprints and schematics and troubleshooting of equipment and controls.

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.