Rosewood Hotel Group 主頁

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Global Digital team, you will join a group dedicated to transforming the digital customer experience across all touchpoints. The team defines the digital vision and roadmap for Rosewood Hotel Group, driving innovation and elevating the guest journey. In this role, you will report directly to the Vice President, CRM & Digital and collaborate closely with Brand, Commercial, IT, CRM, Operations, and agency partners to bring our digital ambitions to life.

YOUR ROLE

As Senior Manager, Digital Experience, Global, you will shape the future of Rosewood’s digital ecosystem. You will lead the design and delivery of world‑class digital experiences that reflect our brand’s commitment to excellence, innovation, and guest delight. By championing human‑centered design and partnering with stakeholders across the business, you will define and optimize the end-to-end digital customer journey, ensuring every interaction aligns with our purpose and drives engagement and performance.

HOW YOU’LL MAKE THE PLACE

• Lead the creation and refinement of seamless digital customer journeys across web, mobile, WeChat, and emerging platforms.
• Support the development and execution of the digital experience vision, strategy, and roadmap.
• Apply UX/UI and service design methodologies to translate insights into impactful digital solutions.
• Facilitate design thinking and co‑creation workshops with cross‑functional teams.
• Manage and evolve the enterprise digital design language system to ensure coherence and scalability.
• Collaborate closely with product managers and engineers to ensure design intent is delivered and optimized.

COULD THIS BE YOU?

• You bring 8+ years’ experience in digital experience design, CX, UX/UI, or service design—ideally with exposure to luxury or hospitality.
• You’ve led design projects end‑to‑end, from research and ideation through to execution.
• You’re proficient in tools like Figma, Miro, and other design and collaboration platforms.
• You excel at visualizing complex systems, mapping journeys, and articulating compelling design visions.
• You’re confident influencing and partnering with senior stakeholders to drive decisions.
• You’re driven by insights and data, with a strong understanding of digital analytics and performance measurement.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Rosewood Hotel Group aspires to be a global powerhouse in luxury, travel and lifestyle. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts®, New World Hotels & Resorts®, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 54 hotels in 23 countries with nearly 32 new properties currently under development. The group’s expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a bespoke and personal approach to hospitality.