Rosewood Hotel Group 主頁

OVERVIEW/BASIC FUNCTION:

Take food and beverage orders, retrieve, and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to resort specifications, courteously and efficiently.  collect payments, also assists in the maintenance of the restaurant area and equipment, responsible for training the new waiter/ food server, busser.

PERFORMANCE REQUIREMENTS

Must possess valid professional qualification and technical knowledge pertaining to the specified role and ability to work under pressure whilst working efficiently and effectively. Must have high endurance of work.

BEHAVIORIAL 

•    Convey a sense of urgency that events are executed in a timely manner.

•    Take initiative and act professionally to ensure tasks are completed.

•    Exhibit and encourage high performance standards for themselves and others

•    Able to develop and maintain excellent credibility with co-workers and subordinates by demonstrating complete consistency between words and actions, in all aspects of behavior.

•    Effectively identify & anticipate guest needs & Handle challenging situations with guests diplomatically.

•    Exceeding guest expectations regarding both in quality and service.

Positively influence co-workers to accept & execute new standard or changes immediately and effectively.

•    Regularly keep manager up to date on relevant activities.

•    Maintain a high level of output and quality.

•    Take action to ensure overall success of department.

•    Not drinking alcohol on duty without prior approval from Restaurant Manager or higher management.

 RESPONSIBILITES:

•    Maintain complete knowledge of and comply with all departmental and Rosewood policies/service procedures/standards.

•    Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

•    Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

•    Always maintain positive guest and resident relations. Resolve guest complaints, always ensuring guest satisfaction.

•    Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

•    Be familiar with all Resort services/features and local attractions/activities to respond to guest inquiries accurately.

•    Responsible to train the server, busser and hostess as per Rosewood Standards

•    Responsible to take the daily meeting in the absence of restaurant manager / supervisor

•    Flexible to work in any outlets even though at the last-minute request 

•    Able to control the beverage & food costing and to check the grooming standards of the line associates

•    Making cash drop behind from desk with manager.

Maintain complete knowledge of:

•    table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.

•    all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant.

•    the characteristics and description of every wine/champagne by the glass and major wines on the wine list.

•    all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish, and method of presentation.

•    Knows all LQA, Forbes and Rosewood Brand Standards.

•    P.O.S. and manual systems.

•    Complete opening and closing side duties as assigned.

•    Make sure all checks are sign and close in POS.

•    Use guest names two or three when in contact.

•    Prepares chinaware, cutlery, napkins, glassware for next day.

•    Perform any other task that may be deemed necessary as instructed by supervisor.

QUALIFICATIONS:

•    Experience: Two - Three years’ experience in hospitality industry in the specified role.

•    Education: Must have completed secondary school education and preferably received a college education or taken applicable continuing education courses. Be able to demonstrate strong Mathematical and English language skills (spelling and grammar) and must be computer literate. A proven ability to lead, manage and motivate a team of people.   

•    General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Must have good eye for detail and be accurate and thorough in one’s work with good follow up.

•    Language: Required to speak, read and write English, with fluency in other languages preferred. 

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.