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Essential Duties and Responsibilities

Behavioral Expectations

• Demonstrate a strong sense of urgency to ensure smooth and timely service execution.
• Lead by example, maintaining professionalism, consistency, and high-performance standards at all times.
• Anticipate guest needs and handle challenging situations diplomatically and confidently.
• Positively influence colleagues to adopt new standards and operational changes effectively.
• Maintain open communication with management, providing updates on service flow and concerns.
• Uphold a high level of productivity, quality, and accountability.
• Strictly adhere to company policies, including no alcohol consumption while on duty without approval.

Core Responsibilities

• Maintain full knowledge of all departmental policies, Rosewood standards, LQA and Forbes service expectations.
• Deliver exceptional guest service by anticipating needs, resolving complaints, and building strong guest relationships.
• Ensure the accuracy of the daily transfer list from Virgin Gorda or Beef Island airport.
• Provide assistance with billing such as posting invoices, make adjustments, or answer guest’s questions on their folio.
• Post all fixe charges with accuracy.
• Update estimated time of arrival and estimated time of departure in our PMS.
• Answer guest’s phone call/text message according to our telephone etiquette, in timely manner.
• Assist with airport greeter duties when needed.
• Cover overnight front desk agent’s shift when needed.
• Ensure cleanliness, sanitation, and organization of assigned stations.
• Ensure proper use and maintenance of equipment.
• Remain flexible to support different areas as operationally required.
• Perform additional duties as assigned by management.

Qualifications

• Experience: 2–3 years’ experience in a similar role within a luxury hospitality environment.
• Education: Secondary school education required; hospitality or related studies preferred.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Ability to suggestively sell available rooms; ability to input and access information into System; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision.
• Language: Required to speak, read and write English, with fluency in other languages preferred.

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.