Rosewood Hotel Group Startseite

1.       To provide a courteous, professional, efficient and flexible service at all times.

2.       To have a complete acknowledgment and skill to perform all the duties and responsibilities listed in this job description. It should be noted that such description can be reviewed and modified in a periodic manner reflecting any change due to the needs, expectations, and the company's philosophy.

3.       To know completely the suites categories characteristics; distribution, decoration, facilities and goods.

4.       To ensure that his area of work and surroundings are clean and organized at all times.

5.       To carry out all his duties with the same sense of urgency and priority.

6.       To answer any request of guests in a courteous and friendly manner; having the ability to hold a conversation in a natural and spontaneous way.

7.       To support and follow-up with other departments in the response of the guest requests.

8.       To handle requests by polite and efficient, a way to phone reporting any complaint or problem to your supervisor if you cannot provide an immediate solution and follow-up with guests.

9.       Be aware of guest arrivals and departures to inform Celebrations Manager to Welcome them or finalize details of their Celebration.

10.    To coordinate with the departments involved the scheduling of reservation requests and special events, such as romantic dinners.

11.    Investigate preferences of guests to identify opportunities for the hotel to be able to anticipate and surprise them during your stay.

1.     To coordinate with Guest Relations to have a representative or attend to the daily arrivals meeting.

12.    To supervise the setting and preparation for every private celebrations (romantic dinner, bonfire, lunch, special moments, etc.) to make sure the setting is according standard, is refined and will provide the guests a full satisfaction

13.    To be in contact communication with the suppliers or vendors to perform a great setting process, scheduling a deliver an unforgettable experience-

14.    To give the information and resources needed to empower staff and/or waiter involved on the events to accomplish a high level of service and a personal connection with the guests.

Since its grand opening in 2008, Rosewood Mayakoba beckons guests in search of the ultimate escape. Inspired by Mayan traditions, this 620-acre resort enclave sits along a mile‐long arc of white Caribbean sand, nestled just north of the picturesque waterfront town of Playa del Carmen. Designed to blend harmony with natural landscapes, Rosewood Mayakoba is an oasis of luxury offering 129 suites with private plunge pools, garden showers, individual docks and the finest modern design and details. For further peace of mind, the resort is built to abide by the highest of eco-standards, offering indulgence with awareness, and has received the Rainforest Alliance Certification. Rosewood Mayakoba takes guests on an exclusive trip of a cultural immersion. From the ruins of Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs. For fashionistas, shopping in Playa del Carmen and Cancun promises a luxurious and fun experience. Scattered along gilded avenues are the authentic markets that showcase an impressive mix of only the best Mexican handicrafts and silverware.