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The Carlyle, A Rosewood Hotels looking for an Assistant Director of Housekeeping. The Assistant Director of Housekeeping is responsible, supervises, and coordinates the activities of Housekeeping managers, room attendants, house attendants, public area attendants, and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all housekeeping functions. Participates in and enforces quality assurance for the Housekeeping Department and department cost control measures.

Essentials Duties & Responsibilities Required Skills

·         Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

·         Assists the Director to develops specific goals and plans to prioritize, organize, and accomplish work.

·         Develops Managers through defined Key Performance Objectives and established Personal Develop Plans

·         Ability to interact with various departments to ensure all guest requests are completed

·         Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Managers, Supervisors, Coordinators, Room Attendant, House Attendants and Valet Attendants.

·         Supports the Director on conducting department meetings and continually communicates a clear and consistent message regarding the Housekeeping department and hotel goals to produce desired results.

·         Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations

• Supports the Director in developing and updating policies and manuals, as related to the department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Actively participates in the recruitment and talent development for the department, to meet both current and future needs.
• Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.

·         Anticipate critical situations and assist wherever necessary to alleviate the pressure and to assist the guest expediently.

• Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

Qualifications

• Bachelor’s Degree in hospitality management
•  Minimum two years in ultra-luxury hotel operations, preferably in a union environment
• Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, Forbes standards, technical knowledge of Opera, Knowcross and Microsoft Office Application
• Strong command of both spoken and written English with fluency in other languages preferred
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team

ABOUT THE CARLYLE, A ROSEWOOD HOTEL  

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations. 

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Compensation: $85,000 - $95,000 annually

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

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