Rosewood Hotel Group Startseite

Job summary –

The Security Officers primary responsibility is to ensure the safety and security of all guests, personnel and property. The role includes risk, loss management of the property, as well as supporting in workplace safety and life/fire safety systems, preventing situations that could jeopardize the safety and operations of the hotel. 

Essential Duties and Responsibilities – (Key Activities)

• Must be familiar with the responsibilities of the day, evening and overnight shifts.
• Protect associates, guests, and company assets by providing a safe and secure hotel environment.

·         Responsible for securing building, including monitoring, inspecting, and securing all entrances and exits, and surveillance of person(s) in all areas of hotel property. Ensure visitors are registered at the Visitor Kiosk and wear their visitor pass.

• Be on time and report to post in full uniform.
• Maintain professional image that includes greeting guests, visitors and associates in a polite and friendly manner.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergency situations.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, panic devices, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
• Handle all trespasser situations, violations of hotel policy and civil laws as warranted for the safety of hotel guest, patrons, associates and property.
• Ensure all shift paperwork and log entries in MS-SHIFT are fully completed, proof-read, and saved appropriately.
• Maintain confidentiality of all security reports/documents. Release information only to authorized individuals as directed by the Director of Security and/or Security Manager.
• Ensure all lost & found items are properly logged and stored.
• Communicate daily with the Director of Security or Security Manager on any new Security Issues or changes that need to be considered or implemented.
• Provide basic first aid to injured associates or guests.
• Conduct random bag checks for associates at the employee entrance.
• Inspect all items being discarded or removed from the property. Ensure associates have a property pass signed by an Executive Member.
• Program and issue Salto keys. Assist with door lock problems.
• Assist with elevator duties when needed.
• Act as the liaison between guests and the hotel during both guest and associate related incidents.
• Maintain a valid Fire Life Safety Director Certificate of Fitness
• Responds to the Fire Alarm Panel to manage the panel as well as corresponding announcements.
• Ensure monthly fire & safety inspections are completed and logged.
• Monitor the locations of the Fire Life Safety Systems and equipment in the hotel (AED, exits, manual pull stations, fire extinguishers, sprinklers)
• Assist the Director of Security and Security Manager in training of hotel associates on fire & safety procedures during quarterly fire drills.
• Notify the Director of Security or Security Manager when fire safety equipment is out of service, damaged or missing.
• Develop and maintain positive working relationships with others, support team to reach common goals.
• Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods.
• Monitor and maintain cleanliness, sanitation, and organization of security office.
• Accept packages during the off-duty hours of the package room associates.
• Other duties and responsibilities as assigned by the Director of Security

Others

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills –

·         Must have successfully passed the Fire Life Safety Director Exam

·         Must have the ability to comprehend verbal and written instructions.

·         Must have excellent verbal and written communication skills.

• Required to speak, read, and write English, with fluency in other languages preferred.

·         Must have basic computer knowledge and skills.

·         Must be able to make excellent independent judgment decisions and assume responsibility.

·         Must be able to handle sensitive and confidential information with a clear understanding as to who is, or should be, part of the conversation.

·         Must remain extremely calm under high pressure circumstances.

·         Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, diplomacy, to defuse anger and collect accurate information.

·         Ability to perform duties within extreme temperature ranges.

·         Ability to maintain a highly positive and friendly image that will reflect well on the hotel.

·         Ability to maintain a positive attitude in a fast-paced work environment.

• Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Education -

·         High school diploma

·         Prior experience in Security/Loss Prevention, Law Enforcement, Military or Fire Life Safety (REQUIRED)

·         Fire Life Safety Director (REQUIRED)

·         New York State Guard License (REQUIRED)

·         Certified in Adult, Child and Infant CPR, AED and First Aid

·         TIPS Training

Experience –

• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property.