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Door Attendant

Allgemeine Informationen

Land/Region
Niederlande
Bundesland/Kanton/Stadt
Amsterdam
Standort
Rosewood Amsterdam
Abteilung
Zimmer – Frontoffice
Jobtyp
Befristeter Vertrag

Jobbeschreibung

A Day in the Life
As a Door Attendant at Rosewood Amsterdam, you are the first and last impression of our guests’ journey. From opening the hotel entrance door with a warm smile to assisting with luggage and providing local insights, your role is to ensure each guest feels welcomed and valued from the moment they arrive until their departure. You’ll take pride in managing the flow of activity at the entrance, maintaining its pristine appearance, and creating meaningful interactions with guests. Whether sharing directions, arranging transportation, or facilitating a seamless arrival, your day is centered around making each guest experience extraordinary.

Job Summary
The Door Attendant is the first and last point of contact for guests at Rosewood Amsterdam. This role involves taking ownership of the guest arrival and departure experience, maintaining the entrance's impeccable standards, and delivering personalized, anticipatory service. The Door Attendant plays a crucial role in shaping guests' first and final impressions, ensuring they are welcomed with the warmth and elegance synonymous with Rosewood.

Key Responsibilities

Guest Experience:
Initiate contact with guests and visitors, warmly greeting them as they enter and leave the hotel.
Create meaningful conversations to identify personal preferences, enhancing the guest experience by anticipating and exceeding expectations.
Be knowledgeable about in-house, arriving, and departing guests to personalize interactions.
Provide accurate information about local attractions, directions, transportation options, and estimated travel times.

Operational Excellence:
Open and close the hotel entrance door while assisting guests with their luggage.
Manage the flow of street traffic outside the property and ensure the entrance area is always clean and inviting.
Ensure the Front Door is always attended, accommodating all guest requests promptly and courteously.
Safeguard guest vehicle parking and manage vehicle keys responsibly.

Collaboration and Communication:
Communicate important guest details and preferences to management and colleagues to ensure seamless service.
Work closely with all departments to support guest needs and provide an exceptional experience.
Assist and support Guest Service Agents as needed to enhance operational efficiency.
Skills & Qualifications

Experience:
Previous experience in the luxury hotel industry is preferred.

Skills:
Passionate and proactive attitude with a strong sense of quality and responsibility.
Warm, engaging, and guest-centric demeanor.
High level of professionalism with excellent manners and a well-groomed appearance.
Ability to manage tasks efficiently with attention to detail, even during busy periods.

Technical Skills:
Must have a valid driving license (Type B) for vehicle handling and parking responsibilities.

Languages:
Excellent spoken and written English is required.
Knowledge of Dutch is an advantage.

Why Rosewood Amsterdam?
As a Door Attendant, you will be the welcoming face of Rosewood Amsterdam, setting the tone for an unforgettable stay for each guest. This role provides a unique opportunity to build meaningful connections, showcase local expertise, and deliver impeccable service in a luxurious environment. Joining our team means being part of a community that values hospitality, innovation, and excellence.

Legal Requirements
Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to sponsor a visa for this position.

Über uns

Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.
Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.
For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.
The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.