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THE IMPACT OF THIS ROLE

The F&B Relationship Ambassador must show an increase on the F&B Trustyou scores and the F&B outlets TripAdvisor ranks. Increase F&B revenues, through direct bookings from VIPS.

Key Responsibilities

- Guest & VIP Relations: Identify and welcome regular guests and Social VIPs; track their preferences, milestones, and special events using the F&B CRM system.

- Revenue & Promotion: Drive F&B revenue by securing direct bookings (including Private Dining Rooms) and keeping regular clients updated on promotions and events.

- Internal Communication: Notify the Managing Director (MD) and Director of F&B of VIP reservations, submit daily activity logs, and attend departmental meetings.

- Operational Support: Support outlet hostesses during busy meal periods and special events, maintaining a strong rapport with Chefs and Restaurant Managers.

- Brand Standards: Uphold Rosewood’s professional standards, code of conduct, quality assurance principles, and confidentiality at all times.

Critical Skills & Qualifications

- Experience: Minimum of 2 years in Food & Beverage or Sales & Marketing within a well-established hotel and restaurant.

- Education: High school diploma.

- Languages: Fluent in English and proficiency in Mandarin are required.

- Key Traits: Outgoing personality with a proven ability to build connections and an existing network of potential F&B patrons.

- Technical/Creative Skills: Solid F&B knowledge and creativity with social media.

Rosewood Phnom Penh presents an ultra-luxury hospitality experience in the Cambodian capital. The hotel is located on the top 14 floors of Vattanac Capital Tower at the central business district with unobstructed view of the city and the fabled Mekong River from its position within the tallest building in Phnom Penh. The hotel features 175 rooms and suites; five restaurants and lounges including SORA, a sky bar on a cantilevered terrace; Sense, A Rosewood Spa, a 24-hour fitness center, indoor pool, meeting facilities which include The Pavilion residential-style meeting and function space. Designed as a high-end curated mansion, Rosewood Phnom Penh exemplifies the brand’s A Sense of Place® philosophy, blending modernity and tradition, carefully honoring and presenting Cambodian culture in a contemporary, subtle and tasteful manner.