F&B Outlet Manager - Virgin Gorda Britische Jungferninseln - 426529 - Rosewood Hotel Group

Allgemeine Informationen

Land/Region

Britische Jungferninseln

Bundesland/Kanton/Stadt

Virgin Gorda

Standort

Rosewood Little Dix Bay

Abteilung

Speisen und Getränke – Dienstleistungen

Jobtyp

Festangestellt in Vollzeit

Jobbeschreibung

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Little Dix Bay currently seeks an Outlet Manager who is a well-rounded and seasoned individual to be part of our award-winning team.

Reporting to the Director of Food & Beverage, the Outlet Manager takes a leadership role for one of the property’s restaurants, overseeing implementation of the F&B departmental strategy into the outlet, and managing service strategy, training culture and the highest service standards.

This position ensures that guest service indicator scores are kept at the level expected by the resort The manager will need to be active in the daily operations, providing direction and monitoring the entire guest experience. This position ensures that guest service indicator scores are kept at the level expected by the resort. Schedule will include days, nights, holidays and weekends to provide coverage.

Key Expectations

Provide leadership and management for all Food and Beverage Service Associates within the outlet
To ensure all guests receive the best possible service while dining in the restaurants, constantly looking at ways to personalize each guest experience
Investigates any guest complaints concerning service, food and beverages, ensuring resolution before the guest leaves the outlet/ property
Complete, accurately and efficiently, all paperwork and administrative duties as and when necessary to ensure effective running of the outlet.
Checking Guest log in Opera or other related systems.
Set up and maintain POS systems.
Understanding LQA, Forbes and Rosewood Brand Standards.
To provide comprehensive training to the outlet team as well as offer individual mentoring and coaching where beneficial
Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities.
Estimates and order relevant foodstuffs, liquors, wines, or other beverages, and supplies.
Share & implement new ideas & improvements within the Food & Beverage department.
Accept responsibility for the health, safety and welfare of the hotel guests and associates.
Ensures that regular, on-going communication is happening in all areas of food and beverage service (e.g., pre-meal briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
Champion change, ensure brand and local initiatives are implemented and communicate follow-up actions to team as necessary.
Check all F & B areas for cleanliness, checklist of all restaurants, and maintaining the par stock
Willing to provide coverage to other outlets as required
Any other task deemed necessary by Management within the scope of the operation

Minimum Requirements

Experience: Two - Three years’ experience in hospitality industry in the specified role
Experience of a 5* hospitality environment essential
Experience of working to quality standards such as Forbes, FHR & LQA
Remote location experience strongly preferred
Education: Must have completed secondary school education and preferably received a college education or taken applicable continuing education courses. Be able to demonstrate strong Mathematical and English language skills (spelling and grammar) and must be computer literate. A proven ability to lead, manage and motivate a team of people.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Must have good eye for detail and be accurate and thorough in one’s work with good follow up.
Language: Required to speak, read and write English, with fluency in other languages an advantage.

Competitive Benefits

Expatriate benefits including accommodation, if applicable
Medical, dental, vision and retirement benefits
Work visas provided for the successful candidate, if required
We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Über uns

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.