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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

YOUR ROLE

As Outlet Cashier, you will play a key role in ensuring every guest transaction is handled with precision, security, and warmth. Your accuracy and professionalism will contribute to the seamless flow of operations within our F&B outlets and support the financial integrity of the hotel. You will safeguard payment processes, collaborate with multiple departments, and ensure all transactions reflect the exceptional service Rosewood is known for.

HOW YOU’LL MAKE THE PLACE

• Accurately process guest bills, payments, discounts, and promotions through the POS system.
• Safeguard cash, payment instruments, and assigned float while following audit and financial procedures.
• Verify card transactions, room postings, and guest signatures to ensure secure and correct billing.
• Reconcile end-of-shift cash, card, and room charge totals with POS reports.
• Maintain proper authorization and documentation for voids, corrections, and discounts.
• Coordinate effectively with Front Office and F&B teams to support smooth operations and guest service.

COULD THIS BE YOU?

• You bring at least one year of experience as an outlet cashier or in a similar role.
• You handle cash and payments with accuracy, speed, and strong attention to detail.
• You stay calm under pressure, think clearly, and resolve issues using sound judgment.
• You work well with others, communicate effectively, and provide warm, attentive service to guests.
• You are proficient in basic computer systems and comfortable with spreadsheets and POS operations.
• You speak, read, and write English confidently—additional languages are a plus.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.