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A Day in the Life

As a Front Desk Agent at Rosewood Amsterdam, your day begins at the heart of guest interactions—the front desk. You’ll welcome guests warmly, assist with check-ins and check-outs, and ensure all their needs are met with precision and care. From confirming reservations and processing payments to sharing details about the hotel’s amenities and local attractions, every interaction is an opportunity to create a memorable guest experience. Your day is dynamic and engaging, filled with problem-solving, collaboration with colleagues, and making each guest feel genuinely valued. At the end of your shift, you’ll take pride in knowing you’ve contributed to the lasting impression of Rosewood’s renowned hospitality.

Job Summary

The Front Desk Agent is a highly visible role that directly impacts the guest experience at Rosewood Amsterdam. This position involves welcoming guests, managing check-ins and check-outs, addressing inquiries, and providing seamless service to ensure a smooth and memorable stay. With a focus on building genuine connections and delivering excellence, the Front Desk Agent plays an integral role in representing the Rosewood brand.

Key Responsibilities

Guest Experience:

• Welcome and register guests, confirm reservations, and manage walk-ins with professionalism and efficiency.
• Process check-outs by confirming charges and collecting payments via room charges, cash, checks, debit, or credit.
• Respond courteously and promptly to guest inquiries, concerns, and special requests, ensuring a personalized experience.
• Anticipate guests’ needs and consistently seek innovative ways to exceed their expectations.
• Maintain confidentiality of guest information and hotel data to ensure trust and security.

Operational Excellence:

• Communicate hotel services, amenities, and promotions to guests in a clear and engaging manner.
• Handle all transactions accurately, adhering to established hotel policies and procedures.
• Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).
• Ensure a smooth flow of operations at the front desk, including handling administrative tasks as needed.

Collaboration and Communication:

• Work closely with all departments to ensure seamless communication and guest satisfaction.
• Maintain a courteous and professional demeanor when interacting with both guests and team members.
• Model the company’s culture, vision, mission, and core values in all interactions and tasks.

Skills & Qualifications

Experience:

• Minimum of one year’s experience in a similar role within a luxury or ultra-luxury property.

Skills:

• Strong attention to detail with the ability to multitask, prioritize, and handle stress effectively.
• Excellent interpersonal and communication skills, with a polished and professional demeanor.
• Ability to remain organized in a fast-paced, multitasking environment.

Languages:

• Fluent in English (spoken and written) is essential.
• Knowledge of Dutch is considered an advantage.

Personal Qualities:

• A positive attitude and a genuine passion for delivering exceptional guest experiences.
• Hands-on approach with a focus on teamwork and flexibility to adapt to varying shifts, including mornings, evenings, weekends, and holidays.

Why Rosewood Amsterdam?

Joining Rosewood Amsterdam as a Front Desk Agent means being part of a team that values genuine connections, exceptional service, and continuous growth. In this role, you’ll be at the forefront of guest interactions, setting the tone for a memorable stay at one of Amsterdam’s most luxurious destinations. With opportunities to enhance your skills and grow within a world-renowned hospitality brand, this role offers a rewarding path for those passionate about guest service.

Social Impact

At Rosewood Amsterdam, we are committed to making a positive impact within our hotel and the wider community. Through our "Rosewood Impacts" program, we engage in social responsibility initiatives that focus on the well-being of our associates, the environment, and the local community. By joining our team, you’ll be part of a family that values respect, collaboration, and giving back.

Legal Requirements

Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to sponsor a visa for this position.