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Assistant Front Office Manager

General Information

Country/Region
Germany
Province/City
Munich
Location
Rosewood Munich
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

Assistant Front Office Manager is responsible for seamless Front Office and Lobby operations, delivering efficient, professional and enthusiastic service to guests at all times. 

Key Responsibilities: 

  • Perform and oversee daily tasks of of supervisors and associates, providing guidance and support as required.
  • Ensure supervisors and associates deliver the highest level of service in accordance with Forbes, LQA and Rosewood brand standards, consistently meeting and exceeding guest expectations. 
  • Proactively assist guests with inquiries, requests, and information, ensuring a personalized and memorable experience. 
  • Address guest concerns or complaints with empathy and professionalism, ensuring timely resolution and follow-through. 
  • Ensure accurate tracking and resolution of operational glitches, updating guest profiles as needed. 
  • Actively participate in daily handovers, communication relevant issues and updates.
  • Collaborate with department heads to identity training opportunities and address individual development needs. 
  • Proactively seek and propose innovation ideas to enhance Front Office operations. Partner with department heads to implement improvements. 
Qualifications & Skills:
  • Prior experience in a similar role or within luxury hospitality is preferred.
  • Fluency in German and English is preferred; proficiency in additional languages is a strong advantage.
  • Ability to anticipate and understand guest needs to deliver exceptional service.
  • Collaborate effectively with colleagues in a fast-paced environment. 

About Us

Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.