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Assistant Housekeeping Manager

General Information

Country/Region
Germany
Province/City
Munich
Location
Rosewood Munich
Department
Rooms - Heart of House
Job Type
Full-time Permanent

Job Description

Our Assistant Housekeeping Manager is responsible to assist the Director of Housekeeping in directing and coordinating overall activities of the department to achieve maximum efficiency and productivity as required by the hotel.

Key Responsibilities:

  • Oversee department operations in the absence of the Director of Housekeeping.
  • Train and supervise Room attendants to ensure all guest rooms, suites, and public areas meet cleanliness and quality standards.
  • Implement daily inspection programs to verify the cleanliness, maintenance, and proper stocking of guest rooms, heart of house areas, and public spaces.
  • Conduct training sessions for housekeeping staff as needed.
  • Perform regular quality control inspections to maintain department standards.
  • Attend required training sessions and meetings.
  • Anticipate guest needs, respond promptly, and acknowledge all guests with professionalism.
  • Foster positive guest relations and resolve complaints promptly, ensuring guest satisfaction.
  • To coordinate with the Supervisor Linen & Uniform, Supervisor Laundry the efficient operation of the laundry.
Qualifications & Skills:
  • Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury hospitality is preferred.
  • Fluency in German or English is preferred; proficiency in additional languages is a strong advantage.
  • Proven experience in leading and managing a team effectively.
  • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up abilities.

About Us

Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.