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Customer Service

·         Ensures the delivery of brand promise and provides exceptional guest service at all times.

·         Provides excellent service to internal customers in other departments as appropriate.

·         Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·         Maintains positive guest and colleague interactions with good working relationships.

·         Establishes a rapport with guests maintaining good customer relationships.

·         Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

Operational

·         Ensures that minimum brand standards have been implemented.

·         Embraces all Touches of New World Phu Quoc Resort.

·         Responds to the results of the Consumer Audit and ensures that the relevant changes are implement.

·         Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

·         Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

·         Maintains par stocks of all equipment and guest supplies as required.

·         Sets up venue as per guest requirement.

·         Checks/ tests all audio vision equipment prior to any function.

·         Places all signage for functions at proper place/ location.

·         Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.

·         Ensures all linens and equipment are clean before sending to the store.

·         Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.

·         Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.

·         Works closely with the Art Department in decorating the function venue.

The Resort offers 375 pool villas with a configuration of 3 & 4 bedrooms. New World Phu Quoc Resort luxuriously reflects all the charm of the verdant Vietnamese island that is proving an increasingly irresistible lure to visitors from around the world. It is also a gateway to exploring Phu Quoc’s captivating culture and island lifestyle.