Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

Concierge - Golf Villas Residence Club - Rosewood Bermuda

General Information

Country/Region
Bermuda
Province/City
Bermuda
Location
Rosewood Bermuda
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

The Concierge will be responsible for providing superior, personalized and professional service to the Owners & Guests. Duties of the post will include, but will not be limited to:
   
• Providing professional and friendly receptionist services at the Concierge desk.  
• Planning, organizing and coordinating special guest requests and activities.
• Coordinating the check-in process upon arrival and the check-out process upon departure
• Liaising with the housekeeping and bell staff to effectively communicate information that may exceed Owner and Guest expectations.
• Ensuring that all Owners and their Guests depart as scheduled and that their folios are accurate and settled prior to departure.
• Working closely with the Assistant Manager/General Manager to ensure proper implementation of Residence Club policies and procedures.  
• Acting as a liaison between the Management team and the Owners to ensure guest satisfaction.     

 
JOB REQUIREMENTS
 
  • A minimum of one years hospitality experience as a receptionist or concierge is preferred
  • A strong appreciation for delivering exceptional customer service
  • The ability to perform well under pressure
  • A creative and resourceful approach to problem solving
  • Professional etiquette and a well-groomed appearance
  • Excellent interpersonal, communication and organizational skills  
  • Computer literacy and previous experience with Microsoft Office products
  • Be able to work a flexible schedule that will include weekends and public holidays

About Us

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.