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Concierge - Harbour Court Residence Club

General Information

Country/Region
Bermuda
Province/City
Bermuda
Location
Rosewood Bermuda
Department
Rooms - Front Office
Job Type
Part-time

Job Description

The Concierge will be responsible for providing superior, personalized and professional service to the Residence Club Owners and their Guests. Duties of the post will include, but will not be limited to:
  
  • Provide professional receptionist services at the Concierge desk
  • Coordinate and action all pre-arrival requests
  • Correspond by email and telephone in a professional and efficient manner
  • Assist with Club Events
  • Plan, organize and coordinate special guest requests and activities
  • Coordinate the check-in process upon arrival and the check-out process upon departure
  • Liaise with the housekeeping and bell staff to effectively communicate information that may exceed Owner and Guest expectations
  • Ensure that all Owners and their Guests depart as scheduled and that their folios are accurate and settled prior to departure
  • Work closely with the Guest Services Manager/General Manager to ensure proper implementation of Residence Club policies and procedures 
  • Act as a liaison between the Management team and the Owners to ensure guest satisfaction    
 
JOB REQUIREMENTS
 
Candidates must possess:
 
  • A minimum of one years hospitality experience as a receptionist or concierge preferred
  • A strong appreciation for delivering exceptional customer service
  • The ability to perform well under pressure
  • A creative and resourceful approach to problem solving
  • Professional etiquette and a well groomed appearance
  • Excellent interpersonal, communication and organizational skills  
  • Computer literacy and previous experience with Microsoft Office products

About Us

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.