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Assistant Director of Residences

General Information

Country/Region
United States of America
Province/City
Los Angeles
Location
Rosewood Residences Beverly Hills
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

OUR PURPOSE AND CULTURE


We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.


YOUR TEAM


You will be part of the Residences team, working closely with the House Manager to ensure the seamless operation of all residential services. This team is dedicated to delivering exceptional service and maintaining the highest standards of luxury living for our residents. You will collaborate with colleagues across departments, vendors, contractors, and residents to uphold the Rosewood brand promise.


YOUR ROLE


As the Assistant House Manager, you will play a pivotal role in the day-to-day operations of the Residences. You will support the House Manager in enhancing service delivery, managing residential staff, and maintaining the integrity and aesthetics of the property. Your leadership and operational expertise will contribute to creating extraordinary living experiences for our residents while ensuring compliance, safety, and financial efficiency.


HOW YOU’LL MAKE THE PLACE WITH US


  • Supervise and coach residential colleagues, conduct performance reviews, and support their development.
  • Coordinate and oversee resident services including housekeeping, engineering, and concierge offerings.
  • Manage inventory, supplies, and vendor relationships to ensure smooth operations.
  • Assist in organizing resident and colleague events, newsletters, and communications.
  • Maintain building standards, safety protocols, and emergency procedures in collaboration with Engineering and Security teams.
  • Administer software systems and ensure accurate documentation and billing processes.
  • Support move-ins, move-outs, and resident onboarding with attention to detail and care.
  • Foster strong relationships with residents, colleagues, and external partners to uphold Rosewood’s values.

COULD THIS BE YOU?

  • You bring experience in luxury residential or condominium operations, ideally within mixed-use properties.
  • You are a proactive leader with strong organizational and time-management skills, able to coach and inspire teams.
  • You have excellent communication skills and a professional demeanor, with a keen eye for detail and aesthetics.
  • You’re tech-savvy, with proficiency in systems like Microsoft Office, Building Link, Brivo, Dormakaba, and Everon.
  • You thrive in dynamic environments, adapting to changing needs while maintaining high service standards.
  • You understand safety and compliance protocols and can lead emergency response efforts effectively.
  • You’re flexible with work schedules, including weekends and holidays, and committed to delivering excellence.
  • You embody Rosewood’s core values and foster a collaborative, respectful, and service-oriented culture.

OUR COMMITMENT TO YOU


At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

Located on Santa Monica Boulevard, Rosewood Residences Beverly Hills will serve as a model for enriched living in Southern California. Comprised of 17 ultra-luxury residences, the boutique development features exterior architecture and interiors by internationally renowned designer Thomas Juul-Hansen with custom interiors and exquisite finishes that epitomize California’s timeless and casual sophistication. Ranging from 3,000 to over 7,000 square feet, every private home has been thoughtfully conceived to extend the utmost in unique amenities including private elevator access, large indoor and outdoor living areas, expansive chefs’ kitchens with double islands, and mudroom/laundry rooms accessed by a discrete service elevator. Private swimming pools in nearly half the residences will create a focal point for their large terraces. Residents will also have access to a beautiful resort-like rooftop retreat featuring a pool, whirlpool spa, fitness center and outdoor relaxation areas boasting breathtaking views of the city. Additional al-fresco features and amenities scattered across select residences include fully equipped outdoor kitchens, wet bars and firepits, lending to exceptional living and entertaining.