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Butler Services Manager

General Information

Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hong Kong
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee the daily operation and performance of the butler team
  • Observe guest preference and habits, anticipate their needs by providing unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Review arrivals and departures for accuracy and completeness, prepare daily operation reports and review butler checklist
  • Monitor and manage team performance by providing supervision and professional development, counselling and coaching
  • Review and update the departmental SOPs with approval of the Director of Butler Services
  • Update the guest preference, feedback and comments on to the guest profile section

REQUIREMENTS

  • Minimum 5 years’ relevant working experience in a sizeable luxury hotel in similar capacity 
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • Proven managerial abilities in people management, strategic planning and decision making
  • Ability to build rapport quickly and maintain guest relationships

  • Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable

 

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.