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RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue radios, beepers, keys to designated hotel internal guests. Maintain accurate records and ensure the safekeeping of such.
• Check associate I.D.'s
• Ensure all non-hotel employee arriving at employee entrance are properly escorted while on property.
• Inspect internal guests packages, purses, bags, etc. as internal guests enter or leave the property.
• Provide escorts for internal guests.
• Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police).
• Coordinate emergency situations.
• Monitor surveillance cameras.
• Investigate duress alarms.
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Resolve safety hazard situations.
• Investigate suspicious persons on hotel property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guests complaints; complete documented reports.
• Respond to the scene of external guests and internal guests accident promptly; administer first aid in accordance to the Workers Compensation Board/CPR;
• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
• Answer the departmental telephone.
• Communicate by radio/beeper with designated resort personnel.
• All other duties as required.
• Maintain complete awareness of:
• scheduled group activities and house count.
• hotel facilities and services.
• hours of operation.
• facility layout.
• fire and emergency plans.
• departmental rules of conduct.

QUALIFICATIONS:

Experience: 7 years of experience in a Security Officer Position or directly related position. Hotel experience is an asset.

Education: High School Diploma

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:

-Must have a valid Class 5 (or better) BC Drivers License, and be able to provide current driving abstract, with 3 demerit points or less over the last 5 years.

-Knowledge of Criminal Code and municipal by-laws.

-Knowledge of hotel layout, security policies and procedures, knowledge of Hotel functions.

-Proficiency with Microsoft office products.

-Sound working knowledge of all relevant legislation including Occupational Health and Safety Act, Work Compensation Board of BC.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Basic Security training (BST), BC Security Guard License, OFA level 2