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ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel.  For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

Under the supervision of the Director of Event Sales is primarily responsible for generating Wedding & Social revenue.

KEY RESPONSIBILITIES

• Manage the sales and execution of weddings & social events, as well as some corporate events.
• Assist with conference servicing groups as required
• Solicit new business through direct external selling activities that also include but not limited to telephone calls.
• Respond to all catering inquiries, including walk ins, in a timely manner
• Negotiate all catering contracts with clients.
• Determine allocation of banquet or outlet spaces, arrange all food and beverage details, floor plans and any miscellaneous items with clients
• Ability to upsell to maximize revenue
• Work closely with the culinary team and Director of Event Sales to customize food and beverage offerings and prices
• Ensure the food and beverage minimum revenues are met by clients; cross-check all postings by banquet before sending the final invoice to clients
• Assist in preparing weekly and monthly reports and forecasts in relation to assigned market segments
• Maintain complete knowledge of and comply with all departmental policies and service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Issue and distribute banquet event orders (BEOs) in a timely and accurate manner to assist other departments with their scheduling and other operational needs.
• Attend/conduct BEO meetings with kitchen, banquets, stewarding, av supplier.
• Suggest, confirm, and finalize menus.
• Coordinate activities of catering department with other departments to ensure excellent service to guests
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
• Monitor services provided by banquet staff.
• Participate in quality control activities.
• Interact with people beyond giving and receiving instructions, particularly interactions with co-workers and guests in completing assignments, resolving staff and guests’ complaints
• Resolve customer complaints in conjunction with the Director of Event Sales.
• Promptly informed Director of Event Sales of any problems so corrective action can be taken immediately.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
• Create, implement, and monitor a sales action plan.
• Maintain close contact with wedding, social and corporate planners on a regular basis.
• Ability to entertain clients where appropriate
• Closely monitor market competition, especially in the Wedding & Social market

CRITICAL SKILLS & QUALIFICATIONS

• Minimum three to five years of managing experience in the hospitality industry with emphasis on weddings and social market  in a luxury or ultra-luxury environment preferred.

• Bachelor's degree in Hotel Management, Business, Sales, Marketing or a relevant field of work, or an equivalent combination of education and work-related experience.

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others; knowledge of hotel operations management to include quality, operations; knowledge of and experience with luxury/ultra-luxury market niche required.
• Demonstrated knowledge of hospitality systems and software; understanding of hospitality industry trends, performance metrics and verbiage.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

·               While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.