Rosewood Hotel Group Home Page

KEY RESPONSIBILITIES

Job Summary

To ensure guests are provided with professional and courteous services according to New World Phu Quoc Resort standard.

Essential Duties and Responsibilities – (Key Activities)

Customer Service

·         Ensures the delivery of brand promise and provides exceptional guest service at all times.

·         Provides excellent service to internal customers in other departments as appropriate.

·         Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·         Maintains positive guest and colleague interactions with good working relationships.

·         Establishes a rapport with guests maintaining good customer relationships.

·         Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

The Resort offers 375 pool villas with a configuration of 3 & 4 bedrooms. New World Phu Quoc Resort luxuriously reflects all the charm of the verdant Vietnamese island that is proving an increasingly irresistible lure to visitors from around the world. It is also a gateway to exploring Phu Quoc’s captivating culture and island lifestyle.